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Nolana Animal Hospital

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McAllen, TX

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Mcallen, TX

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Mcallen, TX
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Nolana Animal Hospital
Nolana Animal Hospital
(2 Reviews)
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401 Nolana Avenue Mcallen, TX 78504
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(2 Reviews)
Dr.Roge and the Asian/Hawaiian doctor (whose name I forget), were excellent. Unfortunately, they are both gone. As an orthopedic surgeon, Dr. Baker is phenomenal, but the others...hmm. Like most practices, it's all about the money. They only accept their own blood work and won't write you a script to get the meds cheaper at Wal-Mart / HEB/ Target like some other vet offices will do. Orthopedically, Baker is top-notch and I wouldn't even go to San Antonio over him. As for the staff, they are usually pretty courteous, especially Javi. if this review was just for Baker, it would be a 5 star review, but then he doesn't see any general medicine, so overall, 3.5
by Mom to many xxx.xxx.69.51
March 29, 2016
These guys are great to do a quick procedure, but if you have an animal with complex, interacting medical issues that take time to manage and for which they can't hand you a humongous bill, you'll find yourself instead managed right out of their practice, and not very gracefully. It will come by email from some "doctor" whom you have never met or even spoken with over the phone. Any excuse will do, it will happen suddenly, with no warning, and it will happen AFTER you've forked over $1000+ for an expensive procedure of some sort. I don't know what passes for veterinary ethics in this day & age, but I found that utterly appalling by standards of (human) medical ethics, not just the fact but the manner in which it was done. Making matters worse, the email referred to my cat & companion of a decade as a "case" and the letter was riddled with simple grammatical errors that left me wondering if grammar school actually comes before veterinary education.

Don't count on these guys to be there for you when the going gets a little rough. To them, your friend of a decade or longer is just a "case" they can use to extract money. If the situation will take a little time and patience to sort out & won't pay them a bunch of money in their pockets, this individual, whom I have never actually seen practicing at the clinic, will spring into action from his stock photography business to ruin your day with his inarticulate, unfeeling email flames.
by Aaron I. Cohn, MD xxx.xxx.72.250
May 19, 2015
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401 Nolana Avenue, Mcallen, TX 78504