They listened closely to everything I was telling them, and showed a lot of attention to detail. I've never had to worry about them forgetting something or not reading my information correctly, which I've encountered at other places.I AM OUT OF TOWN IN NEW MEXICO-HAD PROBLEMS WITH MY POMERIAN WHICH IS A [BLUE MERLE] HE GOT SICK I CALLED DOCTOR NORTON AND FAXED INFO-HE CALLED VET HERE -HE FIGURE OUT WHAT WAS WRONG-MY DOG HAS EIPILSY-TOLD VET HERE WHAT I SHOULD GIVE HIM-NOW HE IS FINE-HE IS GREAT===S.K.S.WARREN