Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. I've never seen a vet be more careful or gentle than they were with my pet. My pet felt so much better when we left. I'm thrilled with how my appointment went. My pet was able to recover quickly under their care. They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one.