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Veterinary Emergency & Specialty Hospital

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Veterinary Emergency & Specialty Hospital
Veterinary Emergency & Specialty Hospital
(4 Reviews)
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141 Greenfield Road South Deerfield, MA 01373
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Consumer Feedback

(4 Reviews)
Service
3.5 star average for Service
Environment
3 star average for Environment
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
3.5 star average for Value
I brought my elderly dog who was in heart failure to this facility. At that point, I certainly didn't care about the comfort of the chairs, the music, staff friendliness, etc which this check-list seems to emphasize. As a retired health care professional, I would recommend without reservation VESH to anyone in need of help for an acute crisis. Yes, the initial treatment plan which may include the recommendation to remain overnight is expensive but the staff were willing to do only the necessary interventions to stabilize my dog.The vet took the time to go over test and x-ray results. The atmosphere was of professional competence. I also appreciated the follow-up phone call.
by Buster's Person xxx.xxx.5.141
May 26, 2014
Were you confident that your pet was safe in this veterinarian's care?
Absolutely Not!
Does this provider welcome questions?
Yes, they don't mind answering my questions
Was this veterinarian's staff friendly?
Yes
Did your pet experience unnecessary pain during your visit?
Yes, my pet was in agony!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous
February 07, 2012
Does this provider promptly return your phone calls?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
How would you compare this veterinarian to others in his/her field that you have visited?
Among the best I have seen
Did this veterinarian rush your appointment?
No, I was able to ask as many questions as I wanted
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
May 22, 2011
The magazines in their waiting room were so boring. It made my time in the waiting room drag. Their staff was not friendly at all, I didn't feel welcome there. It was very clear that they didn't take pride in their office's appearance. In fact, the office was disgusting. I couldn't believe how rude and inconsiderate they were. I showed up before their scheduled closing time and they said they were closing. They knew I needed help but they still decided to close early. Be aware of this hospital, they are very dishonest and very uncaring. My puppy suffered a deep corneal laceration to the eye that required immediate care by an ophthalmologist, our vet referred us and we were on our way 1.5 hours south, upon arriving we were told the DVM had to leave and could not wait anymore. No Phone call to us or nothing they then said sorry you will have to continue another 1.5 hours east to the next closest ophthalmologist, Thanks and have a great day!!! Horrible place and no compassion for animals. They would not even attempt to call the Dr. back in given the fact this was an emergency and we drove 1.5 hours just to get there, what kind of animal hospital would do such a thing. Cannot recommend this place at all.
by Anonymous
April 28, 2011
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Map and Directions
141 Greenfield Road, South Deerfield, MA 01373