They either didn't read my information or didn't pay any attention to it. Even though they had my information right in front of them, I kept having to explain it to them and remind them why I was there. I was very unimpressed with their level of skill. It seemed like they had just started yesterday. They never take that extra step to make me feel special. I haven't ever felt that they care enough to get to know me and that I'm almost an irritation.