Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Does this provider promptly return your phone calls?
Yes
Does this provider remember you by name?
No, and they don't make an effort to even try
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Did this provider listen to your input and concerns?
Somewhat. But I mostly felt ignored.