They always take the time to listen to me. I know they really care about me and what I have to say. One thing I love about them, is that they're always willing to ask for other qualified professionals' advice when they don't have an answer for my question. I never have to worry about them giving me a wrong answer just because they weren't willing to ask for help. Their office was well organized and clean. I could tell they took a lot of time making sure it was presentable. The office was very easy to locate. I didn't have any trouble finding it at all. They paid close attention to me and all of my questions were answered.