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Justin Lee, DC

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Justin Lee, DC
Issaquah Chiropractor | MySpine Chiropractic & Massage
(2 Reviews)
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5712 E Lake Sammamish Pkwy SE Suite 106 Issaquah, WA 98029
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Consumer Feedback

(2 Reviews)
Do not recommend this practice.

This has been the worst experience I’ve had at a chiropractor. After a recent accident, I took my 17 year old daughter to mySpine as it came recommended from one of her friends. Dr Justin Lee provided the first treatment that was good, but then the next time my daughter’s treatment was provided by Dr. Kim. He did not manipulate my daughter’s spine but asked her to do cat-cow pose – many repetitions – all the while staring at her in a way that made her very uncomfortable. So she came to the reception and told the girl there that she did not want to work with Dr. Kim. She was then told by the receptionist that they could not do anything to change her doctor. So she told them then she would not come anymore as she wasn’t comfortable. She should have canceled her appointments right there, but being a 17 year old she did not think to do so. She came back and told me she was not going anymore as she did not like the treatment.

After this incident, I did not get any calls from this practice. But after 2 weeks I received a bill for $150 for 3 missed appointments. I called the practice, and the reception told me they knew nothing about it. I emailed and left several voicemails for their office manager. She never called me back. Then I received another letter in the mail saying the charges were fair as my daughter did not show up for the appointments. Really? She specifically told the reception she would not be coming back. Rather than be concerned, or call her parent (me), they just let her appointments slide and then sent me a bill. I asked them why they hadn’t called me, and they said they did not have my number. This is a lie as my daughter’s guarantor and it being an accident claim I had filled out several forms with my information. Then Dr. Justin Lee contacted, me gave me a long winded explanation and the end result? Rather than care about my daughter’s well being, he just insisted that the $50 charge per missed appointment was fair. Even if a teenager is feeling really uncomfortable? And no one contacted the parent after the first missed appointment? A chiropractic appointment is barely 5-10 minutes and many charge under $30 per appointment even with no insurance, and they’re charging $50 for a missed appointment? It’s clear they’re using this as a money making machine rather than trying to get people well again.

I am extremely frustrated by their cavalier attitude and their lack of any concern for my daughter’s issues. They just waited for a while and kept billing late charges without trying to contact me. Who does that? And after several emails and phone calls from me, they’ve just replied by letter or email, never in person and they’re still insisting I owed them this charge. I asked for an in-person meeting but they couldn’t find the time while my daughter was still in town before she left for college. I’m appalled by their handling of the situation and lack of concern. I have been to many other chiropractors and they have taken good care of me, and been more concerned about my well-being than missed appointments. I do not recommend this place.
by Anjana Agarwal xxx.xxx.103.98
September 15, 2016
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider ever overbook appointments here?
All the time! the waiting rooms are always packed and It seems as if they are more concerned about quantity over quality
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Were the chiropractor's hands uncomfortably cold during your treatment?
Not at all! I was very comfortable during my entire treatment
by Anonymous
July 11, 2011
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Map and Directions
5712 E Lake Sammamish Pkwy SE Suite 106, Issaquah, WA 98029