I was given a polite greeting when I walked in. It was nice to be acknowledged. This provider has helpful information available online, which is really convenient. They have a good website and online presence. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. Excellant cares about helping her clients.