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Lights Out Gym

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Lights Out Gym
Lights Out Gym
(6 Reviews)
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9570 Berger Rd Suite F Columbia, MD 21045
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Consumer Feedback

(6 Reviews)
This place gets one star because the site won't let me give it zero. If you're looking to throw money down the drain and into a shady business, look no further. While the owner seems to be a good teacher/instructor, he unfortunately delegates all the business aspects of the gym to his wife- and that's where the place falls apart, as she has zero business or interpersonal skills. Let's look at some facts:

1. It's only open 5pm-9pm, or whenever the owners get there from their day jobs and open the doors. If you're looking for a gym with only 4 hours of access per day for $85-100/month, then this is the place for you. You won't see hours posted on the doors/windows, in the contract, or anywhere else, because there aren't any.

2. As mentioned, the business side of this place is super shady. They don't read or understand their own contracts, don't reply to emails/voicemails or any other form of communication, and when they do it's in a completely unintelligible, threatening way. They "keep the contracts at their house", not at the gym, so conveniently they're the only ones who can see or read them.

3. Most people will tell you never to sign a long term gym contract, and here it's absolutely true. While there is a clearly stated cancellation clause in the contract, the gym doesn't honor it. They require a certified letter sent by the USPS, which is not unusual, however, the USPS doesn't normally deliver after 5pm. See #1 above. Pretty convenient, if you ask me.

4. Successful gyms don't need to continually use Groupon, Living Social, etc to garner business.

5. They're rated "F" by the Better Business Bureau.

6. Feel free to peruse their Facebook pages (two of them) or Twitter feeds. There's nothing related to the business on any of those sites. Oh, and if you're looking for their actual website, keep looking- it was taken down over 6 months ago, never to resurface. Again, convenient.

7. They're not registered with the state, as required by the Health Club Services Law. In other words, they're not going to be around long.

Let's face it- there are literally DOZENS of other, better, cheaper options out there for getting in shape. Regular gyms, Crossfit boxes, MMA gyms, Martial Arts studios, etc. Take your money and go elsewhere where you can have full access to a gym more than 4 hours a day at a cheaper price and where you'll be dealing with professionals instead of shady, sketchy thieves.
by Mike xxx.xxx.38.5
November 04, 2014
I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. It was very easy to get an appointment. They have a very flexible schedule and get me in quickly every time. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. I really admire them for being more than willing to ask for help from other professionals in the field when they don't have an answer to my question. They aren't even slightly arrogant, and I'm confident they always have my best interest at heart.
by arin
June 12, 2011
They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. They offer the best pricing I've ever seen. I couldn't believe how little I ended up having to pay. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer. Their fitness equipment is in fantastic shape. Everything is brand-new and the best money can buy.
by Anne
June 07, 2011
by Anonymous
May 24, 2011
I attempted to visit this facility several times during their" business hours" and there was no one there. I know a few other people that have attempted to visit this gym and had the same experience-doors locked, lights off and no one there. Im not sure about the previous post because according to their website this gym just opened. There is plenty of parking but it is located in the back of the building. Since this gym doesn't seem to ever be open I will have to find another one in the area.
by alli
April 26, 2011
When comparing them to others I have visited for the same condition, they are among the best I have seen. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. They were by far one of the best I've ever seen in their field. It was obvious that they've been exceeding their clients' expectations for many years. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.
by kendra
April 17, 2011
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Map and Directions
9570 Berger Rd Suite F, Columbia, MD 21045