They are extremely reliable, and always go out of their way to make sure they never cancel any of my appointments. Their office was one of the cleanest offices I've ever seen. I could tell that they put a lot of time and effort into creating a sterile, comfortable atmosphere for their patients. Whenever I make an appointment, I'm always confident that they're going to be ready for me at my scheduled time. At other places I've been to, it's always bothered me when they postpone my appointment, but they've never done that here.