They made the extra effort to make sure every question and concern I had was addressed. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. Not only could I tell that the practiced good oral hygiene themselves, they had one of the brightest smiles I've ever seen. It gave me a lot more confidence that I was seeing someone who knew what they were talking about. They didn't pressure me to buy anything I didn't need, which I really appreciated. I've been to other places that pressured me to buy stuff and it always made me very uneasy.