I always have the best experience every time I have an appointment here. Although I have not had much to complain about, I have noticed that they strongly adhere to the customer is always right policy and if anything goes wrong make every effort to correct the situation. I loved that they played nice, relaxing music in the background during my massage. It made the entire experience even more enjoyable. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.