They always have an immediate answer for me when I call with a question. They would never try to get me to make an appointment unless I really needed one. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They are so kind and caring, and they stay open way past their closing time to help anyone who needs them. They wouldn't deny anyone that needed help. I know I can always count on them. When I arrived for my appointment the friendly staff seemed to be waiting for me. I've been to other places where I had to wait forever after I arrived for my appointment, but not here. I was very impressed. I've never had to worry about them being understaffed or not being able to help me right when I need it. They have a huge staff that's very knowledgeable and qualified.