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SCOTT MILLISON, DC

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SCOTT MILLISON, DC
(10 Reviews)
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10153 YORK ROAD SUITE 105 COCKEYSVILLE, MD 21030
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Consumer Feedback

(10 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
3 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
I am not typically a person who writes negative reviews because I know how damaging they can be to a business, but I have been treated so poorly by this practice that feel obligated to warn others before they fall into the same trap.

Approximately one year ago I was struck by a drunk driver. Although I was fortunate to walk away with only minor injuries, I had a very sore lower back. I had been a patient of Dr. Millison’s in the past so I scheduled a consultation to see if he could help.

Before my first appointment I spoke with Debbie Clark (Dr. Millison’s billing specialist and office manager) in detail about my accident and my concerns regarding a claim. I was driving my girlfriend’s car so I was worried that with three insurance companies involved, there might be an issue.

Debbie insisted that they deal with this type of thing all of the time and she assured me that it would not be a problem. I asked her to please let me know if there were issues before I incurred any significant cost. She was so empathetic when she told me that I had nothing to worry about that I felt completely comfortable as she scheduled 4 or 5 appointments for me over two weeks.

After my initial block of appointments were complete she informed me that there was indeed an issue, I would need to pay her directly and then work with the insurance companies myself. I was in shock; I felt I couldn’t have been clearer that this was the exact situation that I wanted to avoid. I couldn’t believe it when she handed me an invoice for over 1,200 DOLLARS! To make matter worse, invoice included a 250 dollar back brace that I could have bought at Dicks Sporting Goods for 30 dollars. Although I felt deceived I worked with my insurance company and they were paid for over half of the invoiced amount.

Was this good enough considering the situation? No way! They have sent me letter after letter. They have threatened my credit and they have tacked on interest payments like I borrowed money from them and have treated me like I just walked in off the street and never expressed any concerns about the circumstances that transpired.

I can’t respect people who act dishonestly and my experience with this practice has been awful. I was in a bad circumstance and I try to express my concerns in a very sincere and fiscally responsible manner. In my opinion they should all be ashamed of how they handled this situation. There are numerous chiropractors in the Cockeysville/Hunt Valley area. I strongly suggest choosing someone other than Dr. Scott Millison. I truly hope that his practice will never have the chance to treat another patient like they have treated me.


by Bill xxx.xxx.44.109
March 07, 2014
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
by Anonymous xxx.xxx.228.43
October 04, 2013
Was this chiropractor friendly?
Extremely Friendly
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
by Anonymous xxx.xxx.4.20
April 25, 2013
Dr. Millison is one of the elite Chiropractors in Maryland. I would never to anywhere else. His diagnosis skills are the best I've seen, his skill at working out the problem are rare and his advice on how to reduce the problem through specific stretching techniques was right on.

Thanks Doc !!
by Dave xxx.xxx.37.88
January 06, 2013
Was this provider willing to stay open late to accomodate your needs?
Definitely! They would never turn away anyone in need
Were the waiting room chairs comfortable at this chiropractor's office?
Extremely comfortable; I could have fallen asleep
Does this provider remember you and your circumstances at every appointment?
Yes
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were this chiropractor's adjustments gentle?
Absolutely! They were extremely careful
by Tom Stewart xxx.xxx.147.164
December 11, 2012
Did you feel like your pain was lessened after your chiropractic treatment?
Yes
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.121.213
August 20, 2012
Did you feel like your pain was lessened after your chiropractic treatment?
Yes, I felt better than I've felt in years when I left!
by Anonymous xxx.xxx.14.33
August 03, 2012
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
September 29, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
Has this chiropractor ever misdiagnosed you?
No, they are always spot-on
Was the waiting area spacious?
Yes
by Anonymous
July 05, 2011
They put in the extra effort to make me feel valued and important. I will absolutely return to Scott Millison, D.C.. I had an amazing experience. They would never leave me unattended and they always go the extra mile to make me feel cared for. They always make an extra effort to make me feel respected and attended to. They always listen to every question or concern I may have. They have some of the best customer service I have ever seen. Putting their customers first is definitely a priority here and it shows.
by Frank
February 07, 2011
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Map and Directions
10153 YORK ROAD SUITE 105, COCKEYSVILLE, MD 21030