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Dr Tavel Family Eye Care

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Dr Tavel Family Eye Care
Dr Tavel Family Eye Care
(2 Reviews)
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519 S Memorial Dr New Castle, IN 47362
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Consumer Feedback

(2 Reviews)
Decided did not like frames I picked so I ask if they could be made into sunglasses. I was told $50 to do this so I spent $330 for new glasses. When I picked up new glasses the price to make old glasses into sunglasses was $228. My suggestion is get everything in writing.
by Jeff Hipple xxx.xxx.151.174
May 01, 2018
My husband had a appointment and they called to change the appointment asking him to come in earlier. He could not leave work. ( claiming that he needed a longer appt because of his age). I was told the person who scheduled the appt was not familiar with their store policies.
I scheduled a appointment elsewhere and wrote a review. I received a call from the district manager Andi and she offered a $30 discount and a free glass care kit. I told her I would think about it.
I received a call the next day from the store manager Amber she offered me a reflective coating free...in addition to the previous offer. I explained that I really needed the glasses the next week we were planning a vacation. She said she would put a rush on them.and we should have them back the next week.
Went to scheduled appt at 6:30 did not get seen until 7:30 ( keep in mind we were told previously that he needed a longer appt due to his age.) He had his eye exam and glasses picked out and we left the store before the 8 pm closing time. Paid for the glasses no $30 discount.
On Monday I noticed the receipt said plastic lenses not glass..requested they be changed to glass.
Did not receive the glasses early.....it took 3 weeks to get them. When I spoke to Andi she said the delay was due to a equipment breakdown which the store manger did not mention during our conversations about when the glasses would be ready.
Picked up the glasses ( no discount, no glass care kit) the sun tint is extremely light. My husband took them into be checked and the clerk said it was verily there, she would let Amber know. Did not hear from anyone just phoned the excuse I was given about the tinting was that the lenses are glass and they won't tint any darker.
That's strange my glasses are several times darker ....his old glasses are several times darker....
Long story ....lesson learned if you have a bad feeling don't give them your business.
by Mary Logan xxx.xxx.78.30
September 12, 2017
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519 S Memorial Dr, New Castle, IN 47362