Tad doesn't seem to know what he's doing. I recently took in a pair of glasses for adjustment that I did not buy there, and that I had only had for about 7 mos. They were real quality frames. He took them back to do something to the ear pieces, and when he returned he had completely bent them both out of shape - even though the glasses are pure titanium, and it's not easy to change them back without breaking them. Needless to say, they fit even worse now. This is not the first bad experience I've had with this guy, but it's my last. Not only that, this place is very expensive, unless you have insurance. All Tad wants apparently is to enrich himself with this business, taking advantage of those who do have insurance by charging the maximum amount he can get away with, and he does a slipshod job for customers, not seemingly able to make even the smallest adjustment right. He seems friendly on the surface, but in this case, looks are deceiving. I would avoid this business like the plague!!