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Hulsey Therapy Services PC

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Hulsey Therapy Services PC
Hulsey Therapy Services PC
(4 Reviews)
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2544 Mangum St Commerce, TX 75428
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Consumer Feedback

(4 Reviews)
Environment
5 star average for Environment
Recommended
5 star average for Recommended
Expertise
5 star average for Expertise
Staff
5 star average for Staff
In the past, I received care from Hulsey's clinic in Commerce, Texas. I was very satisfied with their professionalism and the therapy helped me greatly. I recently scheduled an appointment to see them again, for treatment of a new injury. Jennifer, who works in the Greenville office was short with me, impatient and seemed in a rush, specifically asked if I wanted to make the appointment in Greenville or Commerce. Because of the travel distance, I told her Commerce. On my appointment date, I arrived in Commerce to find that I had no appointment. The staff said they would have to reschedule. No one offered an apology for what was obviously their scheduling error. I called the Greenville office and spoke to Jennifer again, who proceeded to tell me that I was wrong and that we never discussed Commerce. Not only was she wrong, but her level of unprofessionalism was appalling. I would expect in such a case, no matter whether the customer was in error (I was not) that they would be courteous and apologize for the mishap, then reschedule you. Given how she handled it, I chose not to reschedule and will seek care somewhere else. Fortunately, patients have a choice. Hulsey should do more to train their appointment specialists on customer service. Very disappointing.
by Mike xxx.xxx.126.39
October 03, 2018
Was the staff friendly?
Extremely Friendly
Would you recommend this provider to others?
I Already Have
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Were the waiting room chairs comfortable at this physical therapist's office?
Extremely comfortable; I could have fallen asleep
Did the physical therapist pressure you to extend your therapy unnecessarily?
Not at all. As soon as I recovered, they told me I didn't need to come back
by Anonymous xxx.xxx.144.29
July 08, 2014
I've already told my friends and family about the fantastic experience I had there. The staff was so friendly, which I really appreciated. It made me feel so welcome. They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. I could tell that they took pride in their office's appearance. It was very well organized and well taken care of.
by Margaret xxx.xxx.133.71
May 09, 2014
I've had excellent results with my care here, and am excited to continue.
by Ashley
January 10, 2014
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Map and Directions
2544 Mangum St, Commerce, TX 75428