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Lincare Inc

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Lincare Inc
Lincare Inc
(1 Review)
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511 N White Sands Blvd Alamogordo, NM 88310
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(1 Review)
Local office does good work. The tech is particularly knowledgeable and very helpful. However, dealing with the home company has been frustrating. After then initial set up of my account, the only contact I had with the company was by telephone when the home company would call (repeatedly) to get me to order new supplies for my Bi-PAP machine. These supplies were covered by my insurance so, other than the repeated calls when I was unable to answer, the calls were not a problem. The issue occurred after about a month of me having the mandatory compliance visit with the local pulmonologist. Although he doctor said I was in compliance of the Medicare rules, the calls from Lincare stopped. As the cushion of my mask continued to degrade, I kept expecting Linecare would call when I was eligible for a new mask. When that never happened, I finally called Lincare and was told my account was on hold because of compliance issues. Subsequent calls to the local office (whose staff were very sympathetic) garnered no results. They did not understand why the home office said I was not in compliance, and they were unable to get specific enough feedback from the home office to try to correct the matter. I've called the customer contact number for Lincare four times and nobody there could help me. Once, to my surprise and frustration, they even transferred me to the local office. I have no other choice but to switch suppliers. I cannot recommend Lincare as a medical equipment supply company.
by Tom xxx.xxx.66.252
May 31, 2019
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511 N White Sands Blvd, Alamogordo, NM 88310