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Walgreens-Optioncare Inc

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Walgreens-Optioncare Inc
Walgreens-Optioncare Inc
(2 Reviews)
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11403 Bluegrass Pkwy Louisville, KY 40299
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(2 Reviews)
I have worked with this office for infusions needs since end of June 2016. From the beginning there were issues, stuff put on me as the patient that shouldn't have been my responsibility - Such as, numbers being transposed when given to the nurse to come teach me how to do the infusions, so I called the day she was to arrive to find out when to expect her. She informed me of the numbers being transposed when she called. But, a day that was already stressful due to learning infusions had anxiety added not knowing when to expect the nurse and having to call to find out. Then a week later I'm contacted to get into MY copies of paperwork to sign and mail (using my own stamp) papers they lost, as I signed everything upon initial delivery and they sent two deliveries of items and medicine. Yet, I was told we can't send deliveries without these papers. So, putting mistakes onto me, the patient. All of this within the first month of being with them, it got worse from there.

I was given misinformation regarding deliveries. I heard signature was required then it wasn't and could be delivered without and again told signature required. I had one deliver via Fedex without a signature with medication and supplies. This was fine by me as I hate being tied down to being at home to sign for something, especially not knowing an exact time for the delivery. After that time, I was informed signature was required and it had to be delivered via their courier service.

I'd setup dates to discuss the next delivery and I'd never get a call. I'd have to call them, when I was told they'd call me. After a month of infusions, I begin my next dose to find wrong supplies. It took three phone calls and two more deliveries to correct this order. I was speaking to the General Manager at this point and it still couldn't be done correctly. I missed the day for my infusion due to this horrible mistake that occurred at the beginning of my second month of treatment.

Then, my contact for my orders abruptly leaves and no one calls to inform me. I find out when I contact the GM again about not hearing from anyone. She and I had gotten to a good point, she'd call the day we setup and she'd go over supplies with me and send them out not problem. Then she left.

At this point I'm dealing with the GM only as he wants to handle me until another rep is "trained", to which I said "NO!" I am not dealing with new person after new person, give me someone who knows what they are doing and has been there for a while. I should not have had to demand that, as a GM he should have done this himself. He kept forgetting to call me. Then my deliveries showed up late or not all. One day I waited several hours for the set delivery time of between 3-5 PM; it arrived at almost 8PM after a phone call from someone in their pharmacy apologizing that it was so late and ASKING if I still wanted it delivered that evening. I lost my whole afternoon and evening since I had to SIGN for the delivery so it better arrive that night as I wasn't losing another day.

Since I had the GM's phone number and cellphone we would text, so I texted him during this deliver fiasco mentioned above, his response when I mentioned being "over this" was "I understand if you decide to transfer to another company." Really?!?

Yes, we had been in contact and spoken on and off for several months, but because of this office's screw ups. I told him numerous times I did not want to be talking to him BUT this is my health and I should NOT have to being doing their job by double, triple checking things etc. I dealt with too much with them. If you are dealing with this Louisville office you better find somewhere else. All I got was incompetence and a GM who couldn't get his employees to straighten up.
by ANR xxx.xxx.229.89
December 30, 2016
Customer service is outstanding!
by Bonnie xxx.xxx.100.246
February 01, 2016
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11403 Bluegrass Pkwy, Louisville, KY 40299