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PACE Mental Health Houston

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Mental Health Practitioner

LifeStance Health

Houston, TX

LifeStance Health

Houston, TX

LifeStance Health

Houston, TX

LifeStance Health

Houston, TX
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PACE Mental Health Houston
PACE Mental Health Houston
(1 Review)
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6550 Mapleridge St Suite 210 Houston, TX 77081
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(1 Review)
Absolutely the worst experience with an office staff over the last year. My wife and I began as patients of Dr.Busch before PACE took over the practice. The office staff has difficult to deal with. We had hoped that things would get better with the takeover but they have not.

We still continually have issues with appointments being canceled with little to no notice. Then when you try to re-schedule they can't see you for 2 more weeks. In the mean time, your RX has run out and they will not refill it without an office visit, which they will inevitably cancel again... Every month we have to call several times and argue with various people to get them to honor the Doctor's notes stating that we only need to come in every 90 days. Nobody communicates and despite a dozen or so voice mails and emails left requesting contact with a manager; we have NEVER had a manager respond to a single attempt to contact them. It's an absolute joke. We are currently in week 3 of trying to get a simple pre authorization form correctly returned. My wife is going on a month without her medicine and NOBODY with this organization cares enough to even call us back. You can not mess with patients medicine like this. It's dangerous. We're talking life and death here when it comes to depression.

We really like our Doctor there. It's a damn shame we're having to move on to another care provider not because of the actual care we receive, but because you choose not to deal with the awful mis-management going on in the office. Truly disappointing. Do not waste your time dealing with PACE in Houston or Sugarland. They do not care about your well being.
by braknmina xxx.xxx.70.132
April 07, 2019
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6550 Mapleridge St Suite 210, Houston, TX 77081