Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They have really great customer service here. They always put their customers first, regardless of the situation. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They were ready to see me when I showed up for my appointment. I never had to wait for them to show up.