James Hensarling, MD

James Hensarling, MD
Jackson Arthritis Clinic 971 Lakeland Dr Ste 1159 Jackson, MS 39216
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
The wait time is over 2 hours. Office staff is very rude. Will not answer the phone. I have left voice mail messages to schedule an appt and the phone calls are not returned. For the last 2 appts, I have had to call over and over all afternoon and get lucky for someone to answer the phone and then they are rude. They also cancel appts after it has taken days to get someone on the phone to schedule one. You can only communicate with them through the patient portal; however, I cannot get anyone on the phone to help me set up the patient portal. Had an appt scheduled at 1:15 (first after lunch) hoping to cut down on the wait. Arrived at 1:10 and he was headed out the door for lunch and would be back in an hour and a half. There is no concern for patients whatsoever. I am currently looking for another rheumatologist.
by KC xxx.xxx.111.84
October 19, 2017
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Were the waiting room chairs comfortable at this doctor's office?
They were average
Was this doctor's staff friendly?
Yes, they went above and beyond
Would you recommend this doctor to others?
I Already Have
Does this provider maintain a professional appearance?
Absolutely
by Anonymous xxx.xxx.198.237
April 28, 2014
Did you feel safe in this rheumatologist's care?
Yes
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this rheumatologist give unbiased advice?
Yes
Did this rheumatologist listen to your input and concerns?
Somewhat. But I mostly felt ignored.
Does this provider offer natural remedies for inflammation?
Definitely not. They are against using anything except prescription drugs
by Anonymous xxx.xxx.135.130
June 24, 2013
Is this provider's business conveniently located?
Yes, it is very conveniently located
Is this provider willing to pursue advice from other providers when necessary?
Absolutely! They aren't arrogant at all and are more than willing to pursue advice when necessary
Was this provider's office too loud?
No, it wasn't too loud
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.3.133
May 30, 2013
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider rush your appointment?
Not too much, but somewhat
Did you experience unnecessary pain during your visit?
No
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this rheumatologist use excessive foul language?
No
by Anonymous xxx.xxx.21.249
March 29, 2013
Did this provider explain your test results to you?
Absolutely. Every detail was explained to me
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
by Anonymous xxx.xxx.129.162
December 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Christine xxx.xxx.152.255
June 12, 2012
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this rheumatologist use excessive foul language?
Not at all! They are always respectful and courteous!
by Anonymous
January 19, 2012
One thing I noticed about their staff they are absolutely fantastic . They must clean or sanitize all the time. Let me just say that this business is in one of the safest areas around and you will be pleasantly surprised at how lovely the surroundings are. I would choose them over anyone else in the field, and I can’t wait until my next appointment.
by sirat2112
January 05, 2012
Was this provider argumentative or easily angered?
No, they were very calm and understanding
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Are you going to visit this rheumatologist again?
Without a doubt!
by Anonymous
July 21, 2011
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