Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider seem up-to-date with the current advancements in their field?
Yes