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Hanover Healthcare Center

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Hanover Healthcare Center
Hanover Healthcare Center
(19 Reviews)
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8139 Lee Davis Rd Mechanicsville, VA 23111
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About

Hanover Healthcare Center

Hanover Healthcare Center is a Nursing Home facility at 8139 Lee Davis Rd in Mechanicsville, VA.
Primary Specialty

Nursing Home

Map and Directions
8139 Lee Davis Rd, Mechanicsville, VA 23111
Services Hanover Healthcare Center provides extended-stay nursing care to seniors with varying levels of disabilities in Mechanicsville, VA.

Please call Hanover Healthcare Center at (804) 559-5030 for more information or to schedule an on-site visit.
Consumer Feedback
(19 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
View All 19 Reviews Add a Review
Recent Reviews
I'd leave 0 stars if possible. Aside from this facility losing my father's clothing, he also contracted C. Difficile while in rehab. Never mind the fact we've visited at different times and never saw my father outside of his bed (rather odd for a rehab facility, yes?).

Anyway, we brought my mother by to visit my father- the door was open, nurses not wearing PPE, and although a sign was purportedly on the door, nobody informed my mother (his primary point of contact with the facility) he contracted C. Diff.

She was by earlier in the week and wondered where his clothes were- apparently, they lost them? How can a facility lose 6 complete changes of clothing so fast when every piece of clothing has his full name written clearly with indelible ink?

Staff generally has been helpful and kind/courteous and friendly... Until today. One nurse copped a major attitude when we asked about these following thigs:
1: where were his clothes? This wasn't a "pass the buck", it was pure surly attitude.
2: what was their plan for recovery from C. Difficile? My spouse is a nurse and intimately familiar with this ailment so we just wanted to be in the loop.
3: why did nobody contact my mother?
4: staff ignored the call bell, despite seeing numerous nurses present on the floor nearby?
5: the nurse "attending" him (and I use that term very loosely) copped a major attitude with my mother, me, and my wife and immediately went on the defensive, questioning why we wanted to know. Umm, he's there for rehab, not to contract a life-threatening ailment... that he has been suffering for days and was VISIBLY in worse health than last week when we all visited

Further, the senior admins on-site during our visit could not provide answers to anything.

After departing, my mother contacted the facility and is having him transferred to the hospital so he can be treated for C. Diff, which in turn further inhibits his rehabilitation.

I cannot in good faith advise anybody to bring their loved ones to this facility. One lousy member of staff was bad enough, but all these items above reflect on lackadaisical management and administration- especially after hearing the on-site admin mention to the concierge that they don't know how to add my an my wife as contacts, never mind that we could not get a clear answer as to why his clothing disappeared AND why nobody reached out to my mother to keep her in the loop.

I will also be lodging a formal complaint to the state health board. My father contracted C.Diff while on-site (he's been at Hanover almost 2 weeks beforehand).



by Peter xxx.xxx.188.67
December 30, 2023
My mother is currently a patient there, so I'm taking notes on some issues and will submit after she's discharged, for I feel that she will be ignored.
I'm a bit disappointed in this facility because I have had a couple of meetings with them concerning my mother. Some of those issues still are not being met. For the most part I feel they are doing the best they can but are in much needed room for improvement, especially with the aids/cna's attitudes. Cleanliness is another concern and I'll explain later.
As for recommendation I would certainly check around first and then decide.
by Linda xxx.xxx.116.190
October 23, 2016
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Recent Polls
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
Their phone rang a lot and it was really annoying
Did the staff at this senior care facility use excessive foul language?
No
Was this senior care facility's staff friendly?
Not one bit
Did this senior care facility use current and safe equipment?
Fairly Current
Was this senior care facility clean?
It was satisfactory
by Anonymous xxx.xxx.189.86
April 24, 2014
Does this provider use current and safe equipment?
Not at all; the equipment is dangerous!
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
by Anonymous xxx.xxx.80.28
December 31, 2013
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