Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help