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DIAGNOSTICS UNLIMITED INC

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DIABETIC SUPPLY FOUNDATION OF SUN COA

WELLINGTON, FL

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DIAGNOSTICS UNLIMITED INC
DIAGNOSTICS UNLIMITED INC
(12 Reviews)
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3381 FAIRLANE FARMS RD STE 3C WELLINGTON, FL 33414
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Consumer Feedback

(12 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
1 star average for Staff
Recommended
1 star average for Recommended
Value
5 star average for Value
Did this provider have reasonable prices?
Absolutely!
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
by Anonymous xxx.xxx.214.42
December 16, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Was this provider willing to stay open late to accomodate your needs?
Not at all. They closed early even though they knew I needed help
by richard merck xxx.xxx.173.85
December 10, 2013
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
by Anonymous xxx.xxx.52.138
November 15, 2013
This operation is by far the worst that I have dealt with ever! I was passed off to them for diabetic supplies due to changes in the Medicare Law in July 2013. Firstly they sent me a replacement meter of a type that I neither requested or desired. Secondly, the sent me fewer supplies than prescribed by my physician without any explanation. The meter that they sent me, an Advocate to replace my Bayer Contour. This meter has periodically given a reading 200 or more higher than I normally run. I has taken an average of 6 retests to get repeated readings in an acceptable range (verifiable using my wife's Countour). On October 08, I returned, with their permission, the most recent supply of Advocate test strips and requested that they be replaced with Contour strips. They received the shipment on October 11. On October 22, I had not received my strips, I called and talked with a "manager" who assured me that the replacement strips were sent on October 15. My cover letter had requested that the strips be sent to my permanent address rather than my summer address. As of October 26, I still have not received the replacement strips and have had to purchase strips out of pocket. Since my time zone is three hours behind them, and our mail doesn't get delivered until late afternoon, corresponding with them is impossible. I have left message the past two afternoons, as they are closed at 6 pm EDT. So far no one has returned my calls.

AVOID this business if at all possible.
by Grampy19 xxx.xxx.151.97
October 26, 2013
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
by Anonymous xxx.xxx.29.114
October 19, 2013
Customer service was able to help me with my confusion over the Medicare changes. I was able to get my supplies sent out to me the following day and received them within a week. I would recommend them to anyone who needs to find a caring supply company to navigate the crazy Medicare changes that took place in July 2013
by Lorraine xxx.xxx.243.181
September 17, 2013
This diabetic supply company sucks!!!, I have been trying since the beginning of July to receive diabetic supplies for my mother. I was told in the beginning they had plenty of the meters and the supplies she use in stock. I was also told that once they sent their paperwork over to the doctor that would be it they would no longer try to contact the doctor so they could give my mother the supplies she needed. This spoke volumes about how much they care about their customers. After many calls to them from the doctor , the doctor finally received there paperwork, they sent it back to this company. Now of course I think every thing is done and I should be receiving the diabetic supplies. Nothing could be further from the truth, I called the company again and they transferred me to Pat or Patricia, who now tells me why she called me, this lady did not call me I called her, I guess we were being recorded so she wanted to show that she was doing her job. (what a lie), Now I am told by her that the diabetic supplies for the meter that I have is on back order, so who knows now when I would receive the supplies that I needed. Now she suggest that they send me a new meter with supplies and I agree as long as I have a way to monitor my mother's blood sugar levels. Well that was the early part of last week and I have still not received the supplies and when I called again today I was told that my mother had just joined their service on August 23, 2013, What a way to cover your butts. This company does not care about their customers, they are not ethical, Remember if you have a problem with this company and are unhappy with their service, There are other Federally approved diabetic suppliers that you can call. Just call Medicare at 1-800-633-4227. or go to Medicare.gov for a list of supplier, But if you are happy with their service stay where you are and good luck.
by UNHAPPY AND DISGUSTED xxx.xxx.17.186
August 27, 2013
Are you going to visit this provider again?
Not if my life depended on it
by Anonymous xxx.xxx.2.96
August 21, 2013
I would never refer any of my family and friends to go here. If I had know how terrible they were I never would have gone.

This company is a new federally approved provider of mail order diabetic supplies. I called (15 minutes on hold) to check on my mother's order. Was told that they don't even carry that type. Now they tell me? Terrible customer service across the board.
by Unhappy Diabetic xxx.xxx.87.52
July 22, 2013
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Were you able to relax during your appointment?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous xxx.xxx.24.125
July 08, 2013
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Map and Directions
3381 FAIRLANE FARMS RD STE 3C, WELLINGTON, FL 33414