ServicesWEST HOME HEALTH CARE INC is a medical supply company in RICHMOND, VA. Call WEST HOME HEALTH CARE INC at (804) 353-7703 for a detailed description of the medical equipment offered.
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Absolutely unacceptable customer service experience. The staff were completely unprofessional and the location office is truly subpar. If there was an option for zero score rating, it would be quite fitting.
FRAUD. I was referred to West Home Health Care in May for a CPAP machine for sleep apnea. I called numerous times in June and was told they were still waiting for approval from my health insurance. My health care plan ended on June 30 and I had reached my deductible. My new health care plan started on July 1. It was not until September 6 that I was able to get an appointment to pick up my device. During the appointment I was told that because I had not reached my deductible for the new plan year, I had to $213 up front for the device and then they were charge me $68 per month for 10 months to rent the device. That totals over $800. I was told by Anthem that if West Home Health Care had processed my claim in June, I would have paid no deductible because I had reached the max for that plan year and my monthly rental fee would have been lower. I'm convinced they are scamming patients. I have filed a complaint with Anthem and Bon Secours St. Mary's Sleep Center. If you are referred to them, insist on being referred to another medical device provider.