Gentle Touch is the leading provider of laser hair removal with a passion for quality, service and innovation. We are committed to exceeding the expectations of our clients by offering the latest technology in laser cosmetic services, performed by licensed Specialists, with expertise and a gentle touch.
I am no longer a client because I don't feel they appreciate their clientele. I had to continually call the business about trying to set up an appointment, because even though they said they'd return my calls, they never did. I tried to finally set up an appointment after trying for over 1 month, and the receptionist on the phone says the soonest appointment she can give me is 1 whole month away. I've been a loyal customer, telling my friends about this place, and always paid my bill in full up front (not buying groupons, etc). Also learned the laser tech Gina left, and she was one of the main reasons I liked coming here, she was super sweet and always squeezed me in for treatments. I will gladly take my business someplace else where I can actually spend my hard-earned money and be serviced.
There is always new rude girl working the center and they tried to scam me out of a session once saying I was done with my treatment when in reality I had two more - and this was because they supposedly "lost" my files so I had to constantly remind them of how many visits I had.
A couple years later, a lot of my hair has grown back (2 years and $3,500 gone) so I feel my whole time there was a waste. The last time I called to inquire about any deals for old customers, the girl on the phone was cold and got into an awkward conversation with me about how 1 of her employees was stealing and thus had to be fired.