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Steven Kaplan, MD

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Steven Kaplan, MD
Concord Family Practice
(28 Reviews)
> Get Phone Number & Directions
1520 Kirker Pass Rd # A Clayton, CA 94517
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Consumer Feedback

(28 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
4 star average for Value
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
by Anonymous
January 16, 2012
Does this provider offer any coupons, discounts or promotions?
Yes, they always have specials going on
by Anonymous
January 11, 2012
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
Would you recommend this provider to others?
Yes
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Did this provider answer all of your questions?
Yes
by Anonymous
October 30, 2011
Was this provider friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
by Anonymous
October 30, 2011
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider treat their staff well?
Yes, they treat their staff with respect
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
October 16, 2011
Even though I usually have to wait, sometimes for quite a while, after my scheduled appointment time Dr. Kaplan, Dr. Tomski or Debbie the P.A. I don't mind the wait. Dr. Kaplan has been our family GP for the last 15 or so years and we wouldn't change doctors, the care is that good. Dr. Kaplan and the staff listen to our concerns and they really care about US.

Thanks for taking such good care of us, Dr. Kaplan and staff!
by Kit C.
September 19, 2011
Would you recommend this provider to others?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Did you experience unnecessary pain during your visit?
No
by Anonymous
September 12, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did this provider show attention to detail?
Yes, I've never had to worry about them missing any important information
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
September 09, 2011
Dr. Kaplan has been my husband's and my primary care physician for years. We love Dr. Kaplan! He is kind, caring and validating of your worries and concerns. He is very experienced and knowledgable and always takes time to explain your treatment carefully. He has a resource of top-notch specialists when needed. My only complaint is the bathroom, though clean, needed a handy man last visit. The toilet paper holder had fallen off the wall and the toilet paper was across the room. Very awkward! Dr. Kaplan's warm and positive bedside manor make up for any discrepancies.
by Ginny
September 02, 2011
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Is this provider's business conveniently located?
Yes, it is very conveniently located
by Anonymous
August 17, 2011
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Map and Directions
1520 Kirker Pass Rd # A, Clayton, CA 94517