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Helena Family Dentistry

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Helena Family Dentistry
Helena Family Dentistry
(16 Reviews)
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1001 Ashley Brook Ln Helena, AL 35080
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Consumer Feedback

(16 Reviews)
Service
4 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Will this Dental Care provider try to get you an appointment ASAP if you have an emergency?
Absolutely
Was the Dental Care provider able to take and develop x-rays in their office?
Yes
Does this provider offer flexible appointment times?
Yes
Was it clear that this provider takes pride in the appearance of his/her office?
Definitely! It was one of the best looking offices I've ever seen!
Did your mouth feel clean after your appointment?
Definitely!
by Brad xxx.xxx.181.233
April 27, 2014
Does this Dentist have a good reminder system about cleaning, check-ups or follow-up appointments?
Great
Did the Dentist's staff seem friendly and welcoming to you?
Yes
Did you feel that your appointment with the Dentist was worth it?
Absolutely
Did this Dentist answer all of your questions?
Yes
Would you recommend this provider to others?
I Already Have
by Zax xxx.xxx.80.194
April 08, 2014
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this provider give the impression that they cared about your concerns?
Yes
Was the chair you sat in during your dental procedure comfortable?
Definitely! It was one of the best dental chairs I've ever been in!
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
by George xxx.xxx.97.1
March 24, 2014
Did you leave the office feeling satisfied with your visit?
Yes
Were you provided with payment plan and fee information before your dental treatment was scheduled?
Absolutely! They explained everything in detail and made sure I understood before my procedure
Were the waiting room chairs comfortable at this dentist's office?
Extremely comfortable; I could have fallen asleep
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Was this dentist's staff friendly?
Yes, they went above and beyond
by Benny #10 xxx.xxx.146.15
March 23, 2014
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did this provider give the impression that they cared about your concerns?
Yes
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Did you receive sample toothbrushes or toothpaste to take home?
Many! I got to pick my favorites from a huge selection
Was this dentist's staff friendly?
Yes, they went above and beyond
by Mary xxx.xxx.188.60
March 22, 2014
Were you able to watch TV during your dental procedure?
No, but I was able to read a magazine
Did this dentist offer you anesthetic when appropriate?
Definitely! They paused every few minutes to make sure I was comfortable
Was this dentist's staff friendly?
Yes, they went above and beyond
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Does this provider take that extra step to make you feel special?
Absolutely
by Janice W xxx.xxx.151.122
March 16, 2014
I made a visit to this dentist on an "emergengy" basis, simply to have a bridge reattached until I could get to my regular dentist. When calling, the receptionist indicated, that yes, he would be able to comply with my request. No mention of anything additional. I arrived for my appointment, filled out the necessary paperwork and was called back, by a staff member, to see the dentist. The assistant checked where the bridge was to be reattached and told me it could not be done, due to the fact that there was not anything to attach the bridge to; apparently the tooth currently holding the bridge onto my gum had broken off. She said she wanted to take an x-ray. I asked the reason for the x-ray, at which time she indicated it was to ascertain what my options were. I inquired as to the cost of the x-ray and told her I had no dental insurance. The cost was $90. I informed her (Amy) that I did not want the x-ray made, I simply wanted the bridge reattached to "get me through" until my appointment with regular dentist. She started again to tell me it could not be done because..... At this point, she said "just let me get the doctor so he can speak to you about your options." I agreed. She was extremely kind and and professional throughout this ordeal.

To say that Dr. S. DeFranco was rude, totally unprofessional and arrogant would be an understatement. He came into the room, went directly to the sink and began washing his hands; obviously, I understand the reason for doing so. At this point, he turns around, tells me who he his and says "lets see what your options are." Never once welcoming me as a new patient, asking my name, any of the usual pleasantries you would expect from a doctor confronting a patient for the first time; very cocky attitude. He proceeds to sit on his stool, wheels around to me, and peers into my mouth. At this juncture, he says, yes, yes, lots of decay in that back tooth and front is broken with nothing to attach the bring back onto. At this time, he stops, removes his gloves, and informs me I have two "options". He picks up a flip chart of sorts from the table behind him; he shows me two photos, one of a bridge, and how my current one is not reparable, and a photo of a partial plate. Those are your options he states. I said, oh, so nothing that can be done today (which obviously is why I was there to begin with). He places the chart back onto the table, clearly not pleased with my inquiry, stands up and leaves the room, never to return. A couple of seconds pass at which point I realize he is not coming back, I begin to remove the cloth and stand to leave. I said, obviously, he is not the dentist for me. Amy followed me to the front desk. Dr. DeFranco had simply left the room, no explanation, no "sorry, no, I cannot do anything for you", nothing. He left the room and went into an office and closed the door. When Amy and I stopped at the front desk, there were two more staff members present. Amy is doing something on the computer at which time I say, "does he treat all his patients this way, rude and unacceptable?" Then, the staff member tells me "that will be $75; I ask for what and she indicates "you did have an evaluation." I indicated there was no way I was paying $75 and I walked out. Dr. DeFranco clearly needs a "reassessment" and a reminder of how patients are expected to be treated. He may also need to be refreshed on proficient, acceptable dentists, who adhere to acceptable behavior with patients; dentists who perform quality work are hard to find; on the other hand, ill-mannered, uncivil dentists who are unappreciative of their patients are a dime a dozen. Dr. DeFranco would be listed in the latter category. It could be in the best interest of his practice to read up on personality, courtesy and appreciation skills. This is totally unacceptable and unnecessary behavior. I do plan to report him to the proper dental ethics board.
by unhappypatient xxx.xxx.188.231
April 20, 2013
Excessive charge for services provided. Provided a routine cleaning and charged insurance company for a full mouth debridement. Scam.
by WillNeverGoBack xxx.xxx.117.196
May 16, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.227.0
March 29, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.112.218
February 10, 2012
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Map and Directions
1001 Ashley Brook Ln, Helena, AL 35080