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Todd L Knapp, MD

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Todd L Knapp, MD
Silver Falls Dermatology
(28 Reviews)
> Get Phone Number & Directions
1390 Waverly Drive SE Albany, OR 97322
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Consumer Feedback

(28 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Was this doctor friendly?
Not at all
Was this doctor's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this doctor answer all of your questions?
No, I left confused and frustrated
Did this provider seem well-trained and experienced?
Somewhat
by Anonymous xxx.xxx.241.188
February 10, 2016
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did this provider show attention to detail?
Kind of, but not very much
Was this dermatologist's staff friendly?
Not Really
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.246.208
November 11, 2013
Was this provider sympathetic to your situation?
Kind of, but I they could have been more understanding
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider have an entertaining selection of waiting room magazines?
Yes
Was this provider's staff friendly?
Friendly Enough
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.168.226
July 19, 2013
Is this business handicap-accessible?
Yes, it was handicap-accessible
Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was the waiting area spacious?
Yes
by Anonymous xxx.xxx.38.2
June 24, 2013
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Were you able to relax during your appointment?
No, I had to leave I was so distressed
by Anonymous xxx.xxx.178.176
June 15, 2013
Was this provider's office easy to locate?
Fairly Easy
Does this provider maintain a professional appearance?
Yes, he/she looked very professional
Were you able to relax during your appointment?
Yes
Does this provider give unbiased advice?
Yes
Does this provider have helpful information available online?
Yes, but very little
by Anonymous xxx.xxx.220.226
May 02, 2013
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Does this provider leave you on hold for a long time when you call?
Never! I don't think I've ever been put on hold here for a long time
by Anonymous xxx.xxx.116.52
February 24, 2013
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Were you able to relax during your appointment?
No, I was on edge
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Anonymous xxx.xxx.16.139
January 09, 2013
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Does this provider have helpful information available online?
Yes
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous xxx.xxx.188.5
November 02, 2012
Did this dermatologist answer all of your questions?
Some were answered
Was this provider's office too cold?
No, it was fine
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Was this dermatologist's staff friendly?
Yes, they went above and beyond
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
by Anonymous xxx.xxx.188.5
October 28, 2012
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Map and Directions
1390 Waverly Drive SE, Albany, OR 97322