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Craig R Johnston, MD

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Craig R Johnston, MD
(17 Reviews)
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1311 N ARLINGTON AVE STE 101 INDIANAPOLIS, IN 46219
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Consumer Feedback

(17 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4 star average for Recommended
Value
3.5 star average for Value
Does this provider offer flexible appointment times?
Somewhat
Was this provider helpful about using your insurance coverage?
Somewhat
Was this family doctor's staff friendly?
No, they were rude
Would you recommend this family doctor to others?
No
Did this family doctor answer all of your questions?
Yes
by Anonymous xxx.xxx.40.10
March 03, 2014
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider ever postpone your appointment?
Not at all! They always try to get me in as soon as possible
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Was this provider's staff friendly?
Yes
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
by Anonymous xxx.xxx.96.73
January 20, 2014
Does this provider offer any coupons, discounts or promotions?
Sometimes, but you have to really look
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did you have to wait long after you arrived for your appointment?
I had to wait for a little while.
Did this provider rush your appointment?
Not too much, but somewhat
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
by Anonymous xxx.xxx.213.118
September 28, 2013
Did this provider rush your appointment?
Yes, I felt like an annoyance!
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Was this provider's office clean?
It could have used some cleaning
Did this family doctor answer all of your questions?
No, I left confused and frustrated
Is this business handicap-accessible?
No, I didn't see any ramps or wheelchair accessibility
by Mark xxx.xxx.9.71
July 20, 2013
Their staff was not that friendly, and didn't go out of their way to make me feel welcome. Whenever I called with a question or concern, the staff made me feel stupid for calling. I avoided calling because I didn't want to feel stupid. They definitely favor certain clients, and make an extra effort to help those clients. I was afraid that they wouldn't help me if they didn't like me. They were very polite and helpful and made sure that I had everything I needed. I was treated terribly. I'm absolutely positive that I would have gotten better service anywhere else.I dropped Craig R Johnston Md Inc. he is nice enough, and knowledgeable it was because of his inept staff, always loosing my file which they said was rare but it happened every time I went in. I was transferred to his practice after my lifelong GP retired. When I first called for an appointment I was told that it would be 2-3
weeks before the doctor could see me, but I could see a NP today. So naturally I chose the NP, which did a great job, and I was really happy with her care. I didn't actually see Dr. Craig R Johnston for nearly 2 years until on one visit I saw some guy walking through the office area and I asked, "Who's that? Oh, that's Dr. Craig
Johnston." I said, "Huh, I've never seen him before, I was beginning to think that this place was run by NP's". He over heard this and on my next visit he took the time to see me. Then he when he stepped into the picture and things got worse.

The staff failed to forward my insurance info to the Lab who did my blood work which is located across the hall from his offices. Craig R Johnston MD Inc. and the Chiropractor whom he referred me to in the same building have very questionable policies regarding fees and insurance processing. When I asked regarding insurance charges, fees, etc. they replied "Oh, we take care of that for you". I was never told any actual fee or what the insurance company was charged. They said I could come back in thirty days, and pay $15 to receive a printed out statement.

The last time I went I went to Dr. Craig R Johnston MD Inc. they kept me waiting 1-1/2 hours before parking me in an exam room to discuss the lab work which the nurse practitioner told me was really good. It would have been a five minute conversation at most with the doctor. While waiting I witnessed 6 people who were seen by him and had left before I was parked in an exam room for an additional 20 minutes. I finally walked out. They didn't even notice I was gone for almost 30 minutes. Then they called and told me that I needed to come in and discuss what they expected out of me in the future.
by Anonymous xxx.xxx.55.171
June 16, 2013
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Does this provider promptly return your phone calls?
Yes
Are you confident that this provider will continue working with you until a solution is reached?
Not at all, I feel like they're constantly ready to give up on me
Did this provider answer all of your questions?
Yes
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous xxx.xxx.68.43
April 23, 2013
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider have an entertaining selection of waiting room magazines?
Somewhat, but they need a bigger selection
Was this provider's office too loud?
Kind of, it wasn't unbearable but it was definitely loud
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
by Anonymous xxx.xxx.192.185
March 11, 2013
Were you able to relax during your appointment?
Yes, I was completely at ease
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Is this business handicap-accessible?
Yes, it was handicap-accessible
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Greg xxx.xxx.0.45
February 04, 2013
Did you spend a lot of time in the waiting room at this provider's office?
I waited forever for my appointment!
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Was this provider's staff friendly?
No, they were rude
Did this provider have an entertaining selection of waiting room magazines?
Not at all! They were boring and outdated
by Christina xxx.xxx.130.107
November 05, 2012
They were one of the kindest, most caring staff I've ever dealt with. It didn't matter how many times I called with a question or concern, they were always happy to help me. I'm always amazed at how considerate and concerned they are for my well-being. Their advice is always wonderful and completely unbiased. They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They make an extra effort to get to know their patients and find out what they need. They always remember me and make me feel very important. The office was very easy to locate. I didn't have any trouble finding it at all.
by Mary E. Neffle
February 17, 2012
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Map and Directions
1311 N ARLINGTON AVE STE 101, INDIANAPOLIS, IN 46219