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Richard J Steslow, DO

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Northwestern Medicine Immediate Care Center - Aurora

Aurora, IL

Northwestern Medicine Regional Medical Group

Aurora, IL

Northwestern Medicine Regional Medical Group

Aurora, IL

Northwestern Medicine Regional Medical Group

Aurora, IL
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Richard J Steslow, DO
(18 Reviews)
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2088 OGDEN AVE STE 200 AURORA, IL 60504
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Consumer Feedback

(18 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I had a good experience there for a while, but when I had blood pressure that was very difficult to handle, I got my own cardiologist to handle it.
I told the doctor in person of this, saying it was not a vote against his expertise, but that I had a history of this type of problem…I politely said that I wanted to continue with the other parts of my care there. I had hired a cardiologist years ago while seeing another doctor for other things, and I had no idea there would be an issue. The doctor dropped me like a hot potato without any communication whatsoever. I wrote a letter very respectfully explaining it all. I asked if we could discuss the issue. But he literally disappeared on me…never heard from him whatsoever. Wow, such a SIN I committed. At the least, we could have talked together in an adult fashion about this. But apparently he did not care very much. If he had an issue, he should have said so and discussed it with me like an adult. Patients invest in a relationship with a doctor. He also did this just when I was having mysterious symptoms of great concern of another kind…he could not diagnose it, and it turned out to be cancer. WATCH OUT.
by very disappointed xxx.xxx.151.213
November 24, 2014
Were the restrooms clean at this provider's office?
Yes, they were immaculate!
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Walters xxx.xxx.18.141
February 11, 2013
Was this provider's office too cold?
No, it was fine
Did this provider listen to your input and concerns?
Yes
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.100.44
February 05, 2013
The head nurse (Cookie), though very friendly, does not follow up like promised. She was suppose to send blood results to my cardiologist on several occasions and never did. They had a new assistant nurse drawing blood and poked my arm several times, after I told her they would not be able to draw blood from my left arm. My arm turned black and blue from this experience. Cookie had to come in to draw my blood. During my next visit, it was the same thing and I told the young nurse about my left arm and how it turned black and blue that last time she tried to draw blood. She left the room and sent Cookie in. Cookie was quite short with me, telling me I'm making her nurse very nervous with my comments. I informed her it was my arm that turned back and blue and that it wasn't happening again. Over the past couple years, I believe the quality of care and lack of personalization has gone down hill.
by bob xxx.xxx.166.83
February 04, 2013
Does this family doctor use current and safe equipment?
Yes; the equipment is very advanced!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider wear an obnoxious cologne?
No, they didn't wear any cologne
Did this provider use excessive foul language?
No
Was this provider's office too cold?
No, it was fine
by Anonymous xxx.xxx.112.11
January 23, 2013
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Would you refer this provider to a family or friend?
No, I wasn't impressed
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did you experience unnecessary pain during your visit?
No
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous xxx.xxx.155.47
January 19, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Was the waiting area spacious?
Yes, extremely spacious
by Anonymous xxx.xxx.201.5
December 12, 2012
Always a great experience with doctor and staff. I cannot praise them enough. They have provided excellent care and direction in maintaining and improving our families health through all the years.
by Mike C/Shorewood xxx.xxx.236.4
November 02, 2012
I am highly unsatisfied with the level of care I received here. I was misinformed on preparing for my blood tests, was given the wrong information (they were looking at a different patient's file), and then told to get an ultrasound. After the results came back 'normal,' I was told to come back 'in about 3 months,' even though my abnormal blood levels were never explained!

I asked the office why I have had such a poor experience with them and why they feel it is OK to tell me to come back in a few months when they still haven't explained why my levels are abnormal, or explain how things/communication became so botched up at the office, and they said the doctor would call me. Guess what? He never did. The anxiety caused to me and my family, the money I've spent on all the tests, and the lack of care in my situation has absolutely ruined this experience for me.

I have filed a formal complaint with my insurance company against this doctor's office, and urge any other individuals to reconsider going someplace where they have NO clue what they are doing.
by Unsatisfied xxx.xxx.176.159
November 01, 2012
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
Was this family doctor friendly?
Extremely Friendly
Was the waiting area spacious?
Yes
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Rick xxx.xxx.16.111
October 06, 2012
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Map and Directions
2088 OGDEN AVE STE 200, AURORA, IL 60504