Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond