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Roy L Saenz, MD

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Roy L Saenz, MD
(18 Reviews)
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931 BUENA VISTA ST STE 205 DUARTE, CA 91010
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Consumer Feedback

(18 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
3 star average for Value
I went to this doctor for about 20 years. Over that time frame, I had been put in a room at the end of the hall, with just a gown on, and forgotten about while the staff went to lunch. I wrote a complaint to the doctor and shared it with him. He said he would talk to his staff. I gave many, many chances to this doctor. His office staff are incompetent, do not listen, do not pay attention to what the client asks for. And, now, the clincher? Prescriptions-constantly not being received by my pharmacy. This doctor's e-script system doesn't fit well with my pharmacy's sytem (Walgreen's.) Constantly I was calling and fighting with the doctor's office and my pharmacy. The straw that broke the camel's back was when I had just come out of my pharmacy after a long and lengthy battle of not having my prescriptions filled yet again, and was shown visual proof from pharmacy staff that they did not receive the prescription from this doctor's office, and as I was entering my car, my phone finally signaled that a call was coming from this doctor's office. The young lady on the end of the line was from this doctor's office, informing my that they had the prior day sent my prescription requests in. I played her for a minute, and asked, "you did?" "When was this?" "Could you tell me who you spoke with and what time?" I even asked for a confirmation from their office computers that the prescription(s) were sent in. Naturally, I was told that that information wasn't available. I then unloaded on her and told her, "guess where I am right now?" I am standing outside of my pharmacy and they showed me proof that your prescriptions were never sent!" After that I sent the doctor a scathing text outlining everything that I was frustrated about, including this incident. I told him that he was no longer my doctor. Did I get any response? NOTHING. And this was after going to this doctor for 20years. If this doctor wants to stay in business, he should hire QUALIFIED help, and not dime a dozen inexperienced unlicensed, untrained employees. I selected 1 star because that is the lowest rating that would register. I would have given a half a star instead.
by Anonymous xxx.xxx.251.61
March 12, 2019
I was misdiagnosed by the dr twice, once on a bladder infection, (they called me two wweks latee and said you have a baldder infection, by that time I was doubled over. And second menopause, they gave me something for yeast, then something for bacteria and then something for fungus. They then said there is nothing wrong with you, dont come back.I went to another doctor who asked me two questions, how old are you and when did you have your last period. You need hormones. They then said , you dont need to come baxk here if you dont want to, but dont ever go to that doctor again
by anonymous xxx.xxx.162.118
March 22, 2016
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did this general practitioner answer all of your questions?
Every question I had was answered thoroughly
by Michaele Bennett xxx.xxx.186.191
November 22, 2013
i am a patient for it least 10 years, and be very happy with my Doctor.
He explaines all my questions, and takes his time.
A little kind of sence of humor, what i think makes me more relaxs, but is serius if he want you to do something to improve your health.
And gives you a warning what can happen if you don't.
I am going to stay with him, because i trust him.
Maria Freeth
by maria freeth xxx.xxx.153.188
January 24, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Does this provider always put the customer first?
Yes, they always put customers first
by Anonymous xxx.xxx.253.125
November 06, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Does this general practitioner use current and safe equipment?
Yes; the equipment is very advanced!
Does this provider always put the customer first?
Yes, they always put customers first
by Lesly A van Braam xxx.xxx.126.87
September 22, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.225.127
July 02, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.199.233
May 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by porter xxx.xxx.182.111
March 19, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
I got lost, but eventually found it
by fancy xxx.xxx.63.155
March 16, 2012
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Map and Directions
931 BUENA VISTA ST STE 205, DUARTE, CA 91010