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Alan Kraus, MD

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Alan Kraus, MD
Memphis Pain Clinic
(14 Reviews)
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99 Market Center Drive Collierville, TN 38017
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Consumer Feedback

(14 Reviews)
Service
4.5 star average for Service
Environment
3.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
Value
5 star average for Value
Dr. Kraus has been a blessing. He has helped me greatly and I give him a 5 star rating.
by Jane Smith xxx.xxx.130.88
August 03, 2015
Dr. Kraus cares nothing about his patients only about the bottom line. He had been giving me nerve blocks for a couple of years and always had to haggle and beg to get them to see me. The last time my insurance wanted some paperwork for medical necessity and he screwed around for 4 months complaining that they wouldn't pay him when all they wanted was some paperwork. He refused to see me because of the problem with the insurance until I called them and I guess he finally got around to communicating with them. They changed their policy to require pre-approval and it took three weeks for that and then Kraus needed another three weeks to get me an appointment for a half hour procedure that could have ended my misery. I have to beg for some pain meds and he gave me about a weeks worth so I would have to come back and beg some more. He then decided to require me to have to take a urine screen before I could have any more meds and guess what? It didn't matter because they didn't have an appointment available until after the procedure anyway. The whole office has a chip on their shoulder and Kraus is the worst of the lot. Avoid them if possible.
by William Smith xxx.xxx.203.227
September 02, 2014
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this doctor use current and safe equipment?
Yes; the equipment is very advanced!
Was this doctor's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Do you feel confident that this provider will work with you until a solution is reached?
Definitely
by Debra G. xxx.xxx.23.2
July 14, 2014
Was this provider's staff friendly?
Yes
by Anonymous xxx.xxx.50.105
October 21, 2013
Was this provider friendly?
Absolutely Not!
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
by Anonymous xxx.xxx.20.39
October 09, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
I got lost, but eventually found it
by JOHN CASEY xxx.xxx.109.39
August 28, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.214.136
June 28, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
Without a doubt!
by Anonymous xxx.xxx.233.5
June 06, 2012
I did experience some pain that I felt could have been avoided, but it wasn't too bad. I love that they never cancel their appointments last minute here. I can always count on them to be there for me. They made the extra effort to make sure every question and concern I had was addressed. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all.
by Danita
February 06, 2012
I have only experienced one procedure with this doctor, however, I was impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. I was given a polite greeting when I walked in. It was nice to be acknowledged. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time.
by Bobby
December 06, 2011
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Map and Directions
99 Market Center Drive, Collierville, TN 38017