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Gordon Lee, MD

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Gordon Lee, MD
(20 Reviews)
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1505 Soquel Dr Ste 8 Santa Cruz, CA 95065
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Consumer Feedback

(20 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
4 star average for Recommended
Value
4.5 star average for Value
Did this doctor answer all of your questions?
Every question I had was answered thoroughly
Would you recommend this doctor to others?
Yes
Was this doctor's staff friendly?
Yes
by Anonymous xxx.xxx.17.90
June 13, 2014
Were you able to relax during your appointment?
Not really, I was a little uneasy
Was this gastroenterologist friendly?
Friendly Enough
by Anonymous xxx.xxx.189.40
December 18, 2013
Have not yet seen this doctor, and I'm hoping the visit I have scheduled goes way better than the actual scheduling process. 11/04/13, I have now called the office four times to get my first colonscopy screening appointment. The first time the staff member did not have the appointment book and advised me to call back in 10-15 mins. Second call 10-15 mins later, still no appointment book. Said it was with the doctor and she would have access to it from noon through 2:00 pm. Advised I call back then. I called back at 1:30 and got voicemail that said the office was closed between noon - 2:00 pm!! Called again at 1:40 and the phone was answered. The first available appointment they have is January 6th so it appears the office is heavily impacted.

I'm sure the receptionist would have called me back as an option, but I have limited access to the phone so it was best for me to call in. Overall her attitude was a bit lacking in customer service. Would prefer to have an online scheduling option instead of repeated phone calls to staff who don't seem to care or have access to up to date information.
by Tamara xxx.xxx.204.29
November 04, 2013
Was this provider's office too loud?
Not at all, it was very peaceful and quiet
Would you recommend this gastroenterologist to others?
I Already Have
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Was the waiting area spacious?
No, but I can always find a seat
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
by Pamela xxx.xxx.229.203
August 13, 2013
Is this provider's business conveniently located?
Absolutely! It is right off the freeway and close to everthing
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Is this business handicap-accessible?
Absolutely, even the bathrooms are handicap-accessible
Was it easy to find parking at this provider's office?
Yes, it was convenient
by Nancy xxx.xxx.87.173
June 25, 2013
Was this gastroenterologist's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
Did you leave the office feeling satisfied with your visit?
Completely!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you feel safe in this provider's care?
Yes
by Anonymous xxx.xxx.29.254
December 03, 2012
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.228.4
November 05, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Absolutely! They made me feel like my questions and concerns were stupid
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider offer flexible appointment times?
Absolutely Not! My appointment always conflicts with my schedule
by Anonymous xxx.xxx.14.158
October 23, 2012
I was happy with the staff; they were quite friendly and made me feel welcome. The office was very easy to locate. I didn't have any trouble finding it at all. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help. I love that I can count on them to work with me until they find a solution for my situation. Other places I've visited, seem to give up after they don't have an answer for me the first time, but not here. Their office was nice and quiet. I was worried it would be overly loud but it was fine.
by C.R.Smith
February 26, 2012
Did they follow up with you after your appointment?
Yes.
by Anonymous
February 10, 2012
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Map and Directions
1505 Soquel Dr Ste 8, Santa Cruz, CA 95065