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Thomas Wikstrom, MD

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Thomas Wikstrom, MD
(11 Reviews)
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836 Prudential Dr Ste 1208 Jacksonville, FL 32207
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Consumer Feedback

(11 Reviews)
Service
4 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Recommended
3 star average for Recommended
Value
4 star average for Value
Staff
1 star average for Staff
Dr. Wikstrom is an awesome psychiatrist with a great heart. I was under his care for many years. He is a great individual that cares very much of his patients. His patients are his top priority. Throughout the years, he took good care of my illness. He kept me stable. There was a period that he was not taking Medicaid and he did the exemption of taking care of me even though I didn't have the money. I will never forget all what he did for my mental well being.I recommend Dr. Wikstrom for anyone out there looking for a caring and dedicated doctor.I have never come across a doctor like him since I moved. I hope that throughout the years he continues healing and working with his patients.
by alba xxx.xxx.12.102
July 15, 2015
How would you rate your experience with this provider?
OK
Did you feel that your visit with the provider was time well spent?
Mostly yes
Was this psychiatrist's staff friendly?
Not one bit
Was this provider's office clean?
Mostly yes
Would you recommend this psychiatrist to others?
If I Had To
by Anonymous xxx.xxx.145.255
April 29, 2014
Was this psychiatrist's office clean?
Yes everything was neat and sterile
Did you feel judged or criticized by this psychiatrist?
Definitely not. They've always made me feel very cared for and accepted
Did this provider prominently display their diplomas or business license?
Yes
Has this provider ever cancelled your appointment on you last minute?
They try not to, but sometimes it happens.
Does this provider ever overbook appointments here?
Yes, there is a definite trend of overbooking here
by Anonymous xxx.xxx.226.134
May 31, 2013
Would you refer this provider to a family or friend?
No, I wasn't impressed
Was this psychiatrist's office clean?
It was satisfactory
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider offer flexible appointment times?
Somewhat, but it's still difficult to get an appointment
Were the waiting room chairs comfortable at this psychiatrist's office?
Not really
by Anonymous xxx.xxx.183.216
January 28, 2013
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Did this psychiatrist ever condone negative behavior?
No, they made sure all negative behaviors were discouraged
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by Anonymous
November 05, 2011
The one thing that I really enjoy about this place is their high level of customer service. Their full attention is always on me and they never take personal calls during my appointment. I've been to other places that answer their phone and it just drives me crazy. They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. I'm usually somewhat sensitive to the cold, so I was a little worried that their office would be too cold, but it was fine. I was very comfortable the entire time. They never left me for an extended period of time and I never felt ignored. During my appointment, I knew that I always had their full attention. They listened to everything I said without interrupting.
by Anonymous
August 30, 2011
I've been a patient for a year and a half. Dr Wikstrom has been great for me. The new office (on the south side) is much improved.
by Anonymous
June 30, 2011
Does this provider always put the customer first?
Yes, they always put customers first
Was this psychiatrist friendly?
Yes
Did this psychiatrist have reasonable prices?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
Did this psychiatrist answer all your questions?
Some were answered
by Anonymous
April 21, 2011
I saw Dr. Wickstrom for depression for a couple years now, up until today. The experience has been less than desirable, even if results are not considered, especially if they are.

The Office Environment:
First, he only accepts cash. Who carries cash around these days, enough to cover a Dr. visit especially? All other businesses I know that only take cash are doing something bad that credit/debit cards could reveal.

Next, the receptionist there most days, Ramona as mentioned in another review is rude to most everyone and feels she has some power with collecting the money. She has no regard for discretion and your financial business/missed appointments will be known by all in the waiting room.

If someone specifically tried to be as rude and abrasive as she is, (s)he would likely fall short. Today, after the office moved to a difficult place to find, she had the audacity to sternly lecture a patient about a missed app't.

Said receptionist had an "in your face" attitude, as always, and was willing to produce a document signed by the patient, notifying her the office was moving. The poor lady was not at all arguing to the contrary, but did not remember.

She constantly lectures patients over bookkeeping matters, so this is not an isolated incident. I went up there when called and she was joyous in telling me I missed an app't. I did not think I had, I actually did, but her words were so belittling, I chose to ask if I left the practice as a patient, would all be even. She said it would and I hit the door.
Be prepared to wait sometimes up to 2 hours and 30 minutes is the quickest I have been seen from app't time to seeing Dr. Wickstrom.

The Treatment Experience:
Are you a drug seeker? Well, this could be the place for you. My goal was and is to reduce my medications, but as I explained I believed one was causing me problems, he increased another med he prescribed. I specifically asked that a lower dose of the one be given. The effect of his increase had me nearly falling asleep all day, something I have never experienced prior.

The man is not a fraud, but he believes highly in medicinal treatments alone, with maybe a, "Get out and get some fresh air," as a supplement, the only non-pill solution he ever gave me.

He is writing refills, giving short answers to major questions you have with issues in your life in the 10 minutes you are afforded each visit. He even casually mentioned he thought I was bipolar, something no doctor has ever said of my condition. I was not, at least until I became hopped up on his prescriptions, 4 in all. My temper had changed for the worse.

Whether or not all or needed, I can say, from 1st hand experience, they are physically addictive. If you run out of meds, you will feel horrible until you get back to see him for your fix. My wife monitors the pills so that I take them all, and not too many, so that I do not fall into the trap of mental addiction/abuse. I feel it, if I miss one of the pills, after an hour or so. That is not a great way to live for me.
The way he handles folks may be fine for some, but I sincerely hope his methods are not the ideal approach to solving typically embarrassing problems one may have, thanks to the stigmas attached to mental illnesses.

The mental health world is filled with Dr's that are FAR worse. However, when you add Miss Battle Axe, the receptionist, into the headache that is this practice, you might want to look elsewhere.
I'd love to know how many patients he has that feel they are in the best hands possible compared to those that accept his treatment because they do not know another option that is available.

Dr. Wicktrom is a nice enough guy, soothing when you speak with him, but he does not have to walk in your shoes or carry wads of cash around to ensure he gets treatment. My advice is to keep looking to avoid more stress than you may already feel.

I wish you the best of luck and you are not alone, no matter the affliction from which you may suffer.
by Anonymous
April 18, 2011
Wait times are terrible. He spends 5 minutes (max) with his patients and then shoves pills down their throat in bad combinations without even listening to their concerns. Seeing him is not worth the life-threatening consequences.
by Anonymous
April 01, 2011
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Map and Directions
836 Prudential Dr Ste 1208, Jacksonville, FL 32207