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Michael Mercado, MD

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Michael Mercado, MD
West Orange Family Medical
(108 Reviews)
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1080 S Dillard St Winter Garden, FL 34787
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Consumer Feedback

(108 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
3 star average for Recommended
Value
5 star average for Value
I very much like how the doctor treat and he is very responsible. Due to my condition he also does a virtual session and send the medication I needed.
by Saruj Nimkarn xxx.xxx.196.73
August 29, 2020
"I’ve been with Dr. Mercado for almost 6 years now and he’s fantastic. Always patient, takes time to explain everything, thorough in his approach. Great guy, as well. Staff are friendly and keep everything running smoothly. Highly recommend."
by Maria Espada xxx.xxx.97.176
July 30, 2020
Great experience , Short wait times and really friendly staff. He is very informative and accommodating. I felt very comfortable with Dr. Mercado and would recommend him.
by Sofia xxx.xxx.60.246
June 30, 2020
Very knowledgeable and professional.
by Magdalena Breuning xxx.xxx.207.161
August 18, 2016
Was this doctor friendly?
Extremely Friendly
Was this doctor's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Does this doctor use current and safe equipment?
Yes
Was the provider's staff welcoming to you?
Yes
by Anonymous xxx.xxx.99.236
April 25, 2014
Did you feel safe in this provider's care?
Absolutely Not!
by Anonymous xxx.xxx.245.36
October 04, 2013
Was this provider's staff friendly?
No, they were rude
Was this provider's office too cold?
Yes, I was starting to get numb
Did this provider wear an obnoxious cologne?
Somewhat, it didn't smell very good
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Would you refer this provider to a family or friend?
No, If I had known how terrible they were I never would have gone.
by Anonymous xxx.xxx.100.247
July 09, 2013
Was it easy to make an appointment with this provider?
Practically Impossible
by Anonymous xxx.xxx.13.72
May 20, 2013
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Were the waiting room chairs comfortable at this family doctor's office?
Yes
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not at all! I had to schedule an appointment for absolutely everything!
by Anonymous xxx.xxx.164.113
April 19, 2013
Today I had an appointment at 4:00pm for one of my 6-year old twins at West Orange Family Medical. We waited until 5:20pm until I had to leave and we STILL had not been seen. They then didn't want to refund the co-pay. Nobody was keeping us updated, I had to ask multiple times what the holdup was. When we finally were leaving, we walk past the doctor sitting in an office eating birthday cake. HORRIBLE PATIENT CARE!!!! We ended up having to bring my son to an urgent care clinic so he could get a prescription for his ear infection. If the doctor was running behind, we should have been notified BEFORE coming to our appointment. They also should have kept us updated.
by Jason Russell xxx.xxx.123.215
March 07, 2013
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Map and Directions
1080 S Dillard St, Winter Garden, FL 34787