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Peter Matsuura, MD

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Orthopedic Surgeons

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Hilo, HI

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Peter Matsuura, MD
(13 Reviews)
> Get Phone Number & Directions
670 Ponahawai St Ste 214 Hilo, HI 96720
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2.5 star average for Value
Would you recommend this doctor to others?
Absolutely Not
Were the waiting room chairs comfortable at this doctor's office?
Yes
Does this doctor use current and safe equipment?
Yes
Was this doctor's staff friendly?
Yes
Was the temperature in the office acceptable to you?
Ok
by Anonymous xxx.xxx.217.241
August 28, 2014
The staff with the exception of the new X-ray girl were typical big island small town self important uneducated untraveled rude (PS you are Asian not Hawaiian so get the whole I'm "local" chip off your shoulders, Hawaii has only been the property of Hawaiians by blood and the USA never an Asian country?) I had been to Hilo medical center for a break in my arm outer bone just above the wrist, my wrist was messed up and the bones in my had were also jammed up do to a fall. The Doc at Hilo medical center (one I had been forced to see once before with my hand messed up when my dog was attacked by a pit bull owned by a homeless guy) splinted it and says you should have it set within a few days. I was not impressed with him prior. I went in to see Raymond J Imatani whom I knew to be an excellent Orthopaedic Surgeon from a repair to my leg, however he had just arrived in Hilo a few days prior and his system was not set up to take my insurance yet. Doc Imatani looked at it said yes it is messed up I'll set it in plaster to stabilize it for you, and although it will heal fine like this, you should really have it reset properly and your hand realigned asap. So I against better judgement go to Peter Matsuura, he was running two and a half hours late, and there were four (4) of us who had been waiting that long to see him. When he finely got to me, I got a disingenuous Hi how are you today, sorry I'm running late… lets see what's going on with your wrist… I try to explain but he is much to busy and important to really care to listen, as he tries to get the disc of X-Rays into the computer so he can have a look at my bones, but he can't get it to work so the photos come up on the screen? He turns looks at me pats my leg and says I'm sure it will heal just fine, come back in six(6) weeks ! SERIOUSLY !!!!! Now the very best part of all, the frosting on the cake he gets up and as he leaves the room he yells to the girl and I quote" Hey can you unstuck the computer" and make Mr M an appointment to come back in six weeks? NO SHITE I reached over ejected the disc of my X-Rays and walked out, I went and say Doc Lee & he sent me to see Doc Singer in Honolulu both said my wrist and hand were seriously messed up and it would now take re breaking and cadaver bone implant at risk or rejection to repair/straighten my wrist arm and much more to realign my hand.
I've lost much of the use on my left hand.
by randy xxx.xxx.246.63
July 23, 2014
Was this doctor's staff friendly?
Yes
Were the waiting room chairs comfortable at this doctor's office?
Not really
Does this doctor use current and safe equipment?
Yes
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Did this provider seem knowledgeable and competent?
Definitely
by Anonymous xxx.xxx.224.36
May 02, 2014
Are you going to visit this provider again?
If I need to, I'll return
by Anonymous xxx.xxx.90.210
November 12, 2013
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Were the restrooms well-stocked at this provider's office?
Yes, they were well-stocked
Does this provider promptly return your phone calls?
Definitely! They always call me back very quickly!
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.90.210
August 15, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
They were explained, but not thoroughly
Was this provider friendly?
I didn't feel very welcome
Did this provider answer all of your questions?
No, I left confused and frustrated
Does this provider remember you by name?
No, and they don't make an effort to even try
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
by Anonymous xxx.xxx.106.174
April 08, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by etc xxx.xxx.21.157
September 04, 2012
By far the best Orthopedic doctor on the Big Island. Do not waste your time, money or health with any other physician. Demand to be seen Dr. Matsurra!

They made sure every single question I had was answered, and are always available if I think of any more questions I want answered. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. I was so impressed with the progress I was able to make after visiting them. All my questions were answered, and I feel a lot more confident and hopeful about the future. The office was very easy to locate. I didn't have any trouble finding it at all.
by D. Marshall xxx.xxx.106.213
July 16, 2012
Did this provider use excessive foul language?
No
Was this provider late to your appointments?
Sometimes, it was a little frustrating
Was this provider's office clean?
Yes everything was neat and sterile
Does this provider welcome questions?
Yes, they don't mind answering my questions
Does this provider give unbiased advice?
No. I didn't trust their motives.
by Anonymous
November 01, 2011
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider answer all of your questions?
Yes
by Anonymous
August 23, 2011
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Map and Directions
670 Ponahawai St Ste 214, Hilo, HI 96720