Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did you leave the office feeling satisfied with your visit?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring