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The Smile Center

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The Smile Center
The Smile Center
(18 Reviews)
> Get Phone Number & Directions
5613 Duraleigh Road Suite 121 Raleigh, NC 27612
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Consumer Feedback

(18 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
4 star average for Staff
Recommended
3.5 star average for Recommended
Value
2 star average for Value
Worst experience of my life! Just as everyone else has said the customer service is terrible. They ask for money before they provide service and they are only there to make money. I went there and they screwed my teeth up and now I have had long term issues. This is their plan. They cause you issues so you have to keep coming back! Do not go!
by Anthony xxx.xxx.102.81
January 29, 2015
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Not really. I had to schedule an appointment for most of my questions.
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Did this provider have reasonable prices?
Not at all, they were ridiculous!
by Anonymous xxx.xxx.68.228
February 07, 2014
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did this provider rush your appointment?
Yes, I felt like an annoyance!
by Anonymous xxx.xxx.32.182
September 18, 2013
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did this dentist answer all of your questions?
Every question I had was answered thoroughly
Was this provider's office easy to locate?
Fairly Easy
Was the waiting area spacious?
Yes
Did you experience any unnecessary pain while your teeth were cleaned?
Not at all, they always make an extra effort to make sure I'm comfortable
by Anonymous xxx.xxx.52.112
April 22, 2013
Was this provider's staff friendly?
Yes, they went above and beyond
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office too cold?
No, it was fine
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long
Did this dentist offer you anesthetic when appropriate?
Yes, they offered me anesthetic when appropriate
by Anonymous xxx.xxx.174.58
January 16, 2013
The staff was friendly enough, but if you have any kind of Orthodontist work DO NOT GO HERE! With no orthodontic knowledge they did work on my permanent retainer. They assured me it needed to be done even though for 7 years every dentist thought it was fine. It messed up my bite and they buzzed my big tooth so thin it now has a chip in it! I needed to have the whole thing redone at my orthodontist costing hundreds!! And now I need a cosmetic dentist to sand down my front teeth to avoid cracking! Nice staff is great but I walked out with more problems then I went in with.
by David xxx.xxx.12.234
September 10, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.180.136
June 15, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.56.1
June 04, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.85.128
April 16, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by dawn2dusk xxx.xxx.229.1
February 08, 2012
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Map and Directions
5613 Duraleigh Road Suite 121, Raleigh, NC 27612