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Branson Dental

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Branson Dental
Branson Dental
(4 Reviews)
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1305 Brown Trail Suite F Bedford, TX 76022
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Consumer Feedback

(4 Reviews)
Service
2 star average for Service
Environment
3 star average for Environment
Expertise
1 star average for Expertise
Staff
1 star average for Staff
Recommended
1 star average for Recommended
Value
1 star average for Value
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Did this provider seem well-trained and experienced?
Not at all, it seemed like they started yesterday
Was this provider argumentative or easily angered?
Very, they contradicted everything I said and became very angry
Did this provider seem up-to-date with the current advancements in their field?
Not at all, they seemed stuck in the past
by Larry Holmes xxx.xxx.198.143
November 02, 2013
Nice dentist who I had used for years. As a physician, I would cringe at the horrible customer service I would see the receptionist give to people on the phone and in person. Also, I became annoyed when only available to be seen Monday and Tuesdays. Then today I showed up 16 minutes late, and I was told I would need to reschedule for 3 months in the future when if I would of shown up 2 minutes earlier, I would have been seen. When I asked for the dentist to make the final call the receptionist became very rude and said I should find another dentist with he would not even let me schedule an appointment. DO NOT REWARD THIS DENTIST WITH YOUR BUSINESS WITH THE WORST CUSTOMER SERVICE YOU WILL EVER RECEIVE.
by Stephen B
May 23, 2011
I have been a patient of Dr Montroy's for a while now. Recently, I changed dental insurance programs and my insurance was set to go active on the first of next month. I called and the old woman that is apparently in charge of customer relations and happens to be Dr Branson's wife answered and explained to me that I would have to wait until the middle of that month in order to schedule an appointment. I asked if there was any way around this and offered to call my insurance company to fax a letter head or some kind of insurance verification. She denied giving me any alternatives and told me that I would have to be a cash patient. I told her that that wasn't very customer friendley and in a fit of rage, she shouts, "Well, we don't need your business anyway!" and she hung up on me. I tried calling back a number of times only to be immediately hung up on. Eventually, I got through to the male that works with her at the counter. He is her son. I explained myself to him, saying that I understand if NOTHING can be done, i was merely asking for alternatives and that she was completely out of like to talk to me that way. all he said was, "Well, she's the owner."
If she's the owner, ie the person benefiting from MY money, I will take my business elsewhere. She is a horribly miserable person and it's apparent in her attitude towards her own customers. While I LOVED having Dr Montroy as my denist, I will never return to this office.
by alison p
February 28, 2011
Will not follow schedule of benifits and copay as listed by my provider. When I tried to have my insurance company call them, they were left on hold indefinatly. When I tried to have a conversation with the front desk (Dr. Branson's wife) regarding what my insurance company told me regarding the allowable charges, she told me she was cancelling all of my appointments and hung up on me. They just missed one root canal and three crowns. Not sure how they stay in business! I have filed a written complaint with my provider.
by txrunge
February 10, 2009
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Map and Directions
1305 Brown Trail Suite F, Bedford, TX 76022