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Richard Mackool, MD

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Richard Mackool, MD
Mackool Eye Institute
(58 Reviews)
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3127 41st St Astoria, NY 11103
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Consumer Feedback

(58 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.183.13
May 14, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.165.127
May 09, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
by Anonymous xxx.xxx.78.56
May 07, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.162.66
May 01, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.134.191
April 04, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.212.233
April 02, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.67.3
March 19, 2012
I took my 84year old Aunt for surgery on a cataract and Glaucoma. The surgery and staff that assisted were fine. A resident or doctor don't know which who came in for one of the pre-exams before surgery, said some inappropriate things.eg: the chart didn't specify what surgery was being done that day and it seemed that the pressure was high in both eyes expressing that he wasn't sure the surgery could be done....
Then on the checkout side they never specified that she was to return to the Astoria office for the third visit. Instead they said that it was ok to go to Dr Masurri's office in Flushing. When she got there she was told that she needed to go back to Astoria to have a stitch removed...I feel that the checkout Desk in Astoria is a little disorganized. I was sitting there listening and at times they were not organized in what they were doing.....very slow and not sure of certain things. My Aunt should NOT have been subjected to this at her age with her condition. Please look into this
Another issue I have is I find it hard to comprehend how Dr.Masurri's office wasn't equipped to remove a stitch and save her a trip to Astoria????it looks like poor organization again!!!
by Anonymous
March 08, 2012
Did you feel safe in this provider's care?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
February 10, 2012
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous
January 09, 2012
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Map and Directions
3127 41st St, Astoria, NY 11103