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Richard Mackool, MD

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Richard Mackool, MD
Mackool Eye Institute
(58 Reviews)
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3127 41st St Astoria, NY 11103
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Consumer Feedback

(58 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
by Anonymous
December 13, 2011
Was this provider's office too cold?
No, it was fine
Did this provider pressure you to purchase any unnecessary products during your visit?
Somewhat
Does this provider ever overbook appointments here?
Sometimes, they should allow for more time in between appointments
Does this provider have helpful information available online?
Yes, they have a great website and are present in many online directories
by Anonymous
December 08, 2011
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did you feel like this provider's office was understaffed?
No, they were fully staffed
Did this provider listen to your input and concerns?
Yes
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
by Anonymous
December 06, 2011
Are you going to visit this provider again?
Sure
Was this provider friendly?
Yes
Were the waiting room chairs comfortable at this provider's office?
Yes
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous
November 28, 2011
Are you confident that this provider will continue working with you until a solution is reached?
Absolutely! I'm confident they will work hard to find the best solution for me
Does this provider always put the customer first?
Yes, they always put customers first
Was this provider friendly?
Yes
by Anonymous
November 11, 2011
Was this provider's office too cold?
No, it was fine
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Does this provider treat their staff well?
Very! I've never seen an employer treat their staff better
by Anonymous
November 11, 2011
If I had to rate them on just their friendliness towards me I would give them the whole five stars alone. This was one of the warmest and most welcoming offices I've visited. I've never seen anyone who is more respected by their staff. The entire staff only had great things to say about working there, and it made me want to return all the more. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. They always go above and beyond to help me with anything I need. They never complain about anything, and I know I can always count on them.
by Anonymous
October 27, 2011
Did this provider leave you unattended for an extended period of time?
I was left alone for a while, but it wasn't too long
by Anonymous
October 24, 2011
Would you recommend this ophthalmologist to others?
I Already Have
by Anonymous
October 10, 2011
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did you feel like this provider's office was understaffed?
Yes, I had to wait a long time before someone was able to help me
Did you leave the office feeling satisfied with your visit?
Yes
Did you feel safe in this provider's care?
Yes
by Anonymous
October 07, 2011
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Map and Directions
3127 41st St, Astoria, NY 11103