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Ashland Convalescent Center Inc

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Ashland Convalescent Center Inc
Ashland Convalescent Center Inc
(13 Reviews)
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906 Thompson St Ashland, VA 23005
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Consumer Feedback

(13 Reviews)
Service
3 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
The first time I walked into their office, I immediately smelled an absolutely horrible odor. I don't think they've ever cleaned the place. It made me nauseous. I plan on telling everyone I know about how terrible this place is.
My mother was there and I have observed very bad things. First they gave her shots in her stomach without sterlizing the skin. They left a pain patch on her knee from 9/25-9/27 and the patch was supposed to be put on every moring at 9:00 and taken off at 9:00 every night. She has Alzheimers and is supposed to have a nurse go with her to doctors appointments and this did not happen. The transport company picked her up and took her to the doctors and left her. I received a call from the doctor an hour later to tell me how she was doing and they let me know she was alone. I called the nursing home but got no response back. After 30 more minutes I called the doctors office and told them not to let anyone pick her up I would come and get her. Of course they lied to me about all of it. I also received a call from the nursing home telling me that my mothers arm was swollen and they were going to do an x-ray. They called to tell me her wrist was fractured and they did not take her to the doctor. Put a splint on it and made appointment for the next Monday. That was wrong. I would not send my worse enemy to this place.
by Judy
October 27, 2011
I eventually found a spot after cruising around a little bit. I wish they had more convenient parking available. It takes them forever to get back to me. I never get my questions answered within a reasonable time period. Their equipment was ancient. By the looks of it I wouldn't be surprised if they've never replaced any of it.
by dm
June 23, 2011
Is this provider easy to reach in an emergency?
Somewhat, they eventually called me back
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did you experience unnecessary pain during your visit?
No
Are you going to visit this provider again?
Sure
by Anonymous
March 08, 2011
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Map and Directions
906 Thompson St, Ashland, VA 23005