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Avery Heights

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Hartford, CT

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Avery Heights
Avery Heights
(12 Reviews)
705 New Britain Ave Hartford, CT 06106
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Consumer Feedback

(12 Reviews)
Service
3 star average for Service
Environment
3 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
2.5 star average for Recommended
Value
4 star average for Value
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
Was this senior care facility clean?
Yes! I was amazed at how clean it was!
by Anonymous xxx.xxx.9.18
April 09, 2014
Did a staff member acknowledge or greet you when you entered?
No
Does this provider remember you by name?
No
Was the music playing while you waited or during your visit pleasant to you?
Not at all
Does this provider take that extra step to make you feel special?
Not really
Would you recommend this nursing home to others?
If I Had To
by Anonymous xxx.xxx.206.207
March 10, 2014
Did the staff keep the temperature in the waiting room pleasant?
Yes
Was this provider's staff friendly?
Yes
Does this provider welcome questions?
Absolutely
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider helpful about using your insurance coverage?
Absolutely yes
by Anonymous xxx.xxx.186.204
March 07, 2014
I would never recommend this organization. After countless messages to all levels of staff, I still receive phone calls from staff looking for the maintenance man, Tom. If these people can't dial a phone number correctly, how can they even do their jobs correctly? I get really graphic voicemails on a daily basis about how Tom needs to come by and clean up yet another blood spill, this time by the pool, other times by the rooms, etc. I want this to end, I am tired of the horrible customer service I receive when I have gotten 85+ phone calls from this place in the past few months. I do not recommend this place at all. AWFUL.
by annoyedinct xxx.xxx.3.210
September 03, 2013
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Does this provider use current and safe equipment?
Yes
Did you experience unnecessary pain during your visit?
No
by Anonymous xxx.xxx.147.201
July 27, 2013
Were you able to relax during your appointment?
Yes
Did this provider rush your appointment?
No
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Did this provider prominently display their diplomas or business license?
Yes
Did they follow up with you after your appointment?
Yes.
by Anonymous xxx.xxx.221.214
July 16, 2013
Was this provider's staff friendly?
No, they were rude
Were the restrooms clean at this provider's office?
Yes, I could tell they were cleaned regularly
Did this provider pressure you to purchase any unnecessary products during your visit?
Yes, I was pressured
by Anonymous xxx.xxx.153.31
January 27, 2013
Are you going to visit this provider again?
Not if my life depended on it
Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous xxx.xxx.150.82
January 08, 2013
Did this provider answer all of your questions?
No, I left confused and frustrated
by Anonymous xxx.xxx.193.138
May 09, 2012
Did you feel like this provider's office was understaffed?
No, they were fully staffed
by Anonymous
May 06, 2011
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Map and Directions
705 New Britain Ave, Hartford, CT 06106