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Briarcliff Nursing & Rehabilitation Center

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Briarcliff Nursing & Rehabilitation Center
Briarcliff Nursing & Rehabilitation Center
(13 Reviews)
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3201 N Ware Rd McAllen, TX 78501
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Consumer Feedback

(13 Reviews)
Service
2.5 star average for Service
Environment
3.5 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
2 star average for Recommended
Value
4.5 star average for Value
I have my Mom and Dad in this facility and I am very disappointed every time we visit we have to always call the nurse to assist my Dad since his bed written and not able to do on his own. His been several time close to falling of the bed his teeth are always dirty we have to let them know to move him in the right position. My Mom the staff don't take time to walk her so she can get better from her tremors. Her clothe disappears mainly her pants and girdle panties. Staff never seems to know nothing when asked a question. Very unprofessional. Looking for a better place for them. I rate them poorly should not be in business. I have taken pictures we have complained and nothing has been done. Does not deserve a star at all.
by Estela xxx.xxx.168.21
April 23, 2015
I plan on telling everyone I know about how terrible this nursing home is. I wouldn't recommend this place to my worst enemy. I was hoping that they would be sympathetic to my situation and understand where I was coming from. Instead, they made it completely obvious that they didn't care about me or what I had been through. The level of care is poor. They serve hard pork chops to seniors with no teeth. I brought food from home that my mom could chew. No thought went into preparing a menu suitable for seniors. Most of my 93 year old mom's clothing was stolen from her closet. Thieves only left a small bag of dirty clothes. Their staff said they do not recall seeing the 9 articles of her favorite clothing hanging in her closet. They are not friendly at all, I didn't feel welcome there.
by sarah xxx.xxx.66.60
February 04, 2014
Called the Administrator and left a message for her to call me. Never received a call back. Wrote a letter to the Administrator hoping I would get a response. Nothing! This Administrator in my opinion is very, very unprofessional!!!!
by Anonymous xxx.xxx.80.178
November 21, 2013
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Did this nursing home answer all of your questions?
None of my questions were answered
Was it easy to find parking at this provider's office?
No, I had to look for a parking spot for a long time
Does this provider adhere to the customer is always right policy?
Absolutely not!! They never listen to customers complaints and argue with them
Did they follow up with you after your appointment?
No, but they said they were going to!
by Anonymous xxx.xxx.229.148
September 25, 2013
The administrator came in barking while I was inquiring about the facility with the admissions director. I was horrified at how badly they treated their staff members. I felt so bad for all of them. It made me lose a lot of respect for them. When comparing them to others in their field, I would say they are by far the worst I have ever seen. Stains all over the carpets in the hallways, no friendly smiles, trash cans overflowing with trash. I will never return. Not only were they unwilling to seek any sort of advice from anyone else when they didn't have an answer for me, they highly discouraged me from seeking anyone else's opinion.
by Anonymous xxx.xxx.76.67
August 13, 2013
Does this provider welcome questions?
No, They dismissed my questions as unimportant
Did you experience unnecessary pain during your visit?
Yes, I was in agony!
Did this provider show attention to detail?
Definitely not. They were unaware of my situation, even though they had my information
Does this provider always put the customer first?
Definitely not. They seem to care more about themselves
Did this provider promise services he/she couldn't provide?
Yes! They couldn't do anything they told me they would be able to
by Anonymous xxx.xxx.1.125
March 21, 2013
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
by Anonymous xxx.xxx.74.3
March 20, 2013
Did this provider answer all of your questions?
None of my questions were answered
Was this provider's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
by Anonymous xxx.xxx.14.114
August 20, 2012
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
How would you compare this provider to others in his/her field that you have visited?
There is no comparison!
Is this provider's business conveniently located?
Yes, it is very conveniently located
Was this provider's staff friendly?
Yes, they went above and beyond
by Anonymous
December 14, 2011
Is this provider's business conveniently located?
Yes, it is very conveniently located
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Was this provider's office easy to locate?
Fairly Easy
Was it easy to find parking at this provider's office?
Not really, but I found a spot
by Anonymous
December 08, 2011
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Map and Directions
3201 N Ware Rd, McAllen, TX 78501