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Friendship Health Center

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Portland, OR

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Friendship Health Center
Friendship Health Center
(12 Reviews)
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3220 SE Holgate Blvd Portland, OR 97202
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Consumer Feedback

(12 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
4.5 star average for Value
The facility is attractive and the staff is pleasant. But I've had needless difficulty reaching my sister staying there. (After my sister had been moved to a new room, she was not told her new telephone number. I called her old number and was given a new number that turned out to be a number at the Oregon Department of Revenue. I called again and the person who answered said she didn't have the correct number or know where to get it. After I called the main number of Friendship House several times and was finally lucky enough to reach someone, I took the initiative to specifically ask to be connected to the room. Finally, I reached my sister but staff repeated that they had no way to find out the correct number to enable me to call her directly.)
More generally, it isn't possible to reach someone in charge at Friendship House who can help solve problems. There is no working website, let alone one with names and contact information to allow communication with key staff. It seems this facility has been organized to filter out expressions of concern or suggestions by relatives or friends of persons living there. This may make life easier for staff, but it doesn't help staff improve their quality of service.
by M.H. xxx.xxx.209.143
July 19, 2018
VERY BAD ORGANIZATION. LEFT HAND DOESN'T KNOW WHAT THE RIGHT HAND IS DOING.
NOT GOOD FOR CARDIAC PATIENT
BAD FOOD ORDERING PROCESS
by Zake xxx.xxx.1.167
June 12, 2018
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did this senior care facility use current and safe equipment?
Fairly Current
Would you recommend this senior care facility to others?
Yes
How would you rate your experience with this provider?
Better than most
by Debbie Rosner xxx.xxx.43.146
January 14, 2017
Was this senior care facility's staff friendly?
Yes, they went above and beyond
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
They would never do that! Their full attention is always on me.
Are you going to visit this senior care facility again?
Without a doubt!
Did the staff at this senior care facility seem up-to-date with the current advancements in their field?
Yes
Was this senior care facility easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.241.143
June 21, 2014
Was it easy to find parking at this senior care facility?
Extremely easy, and close to the entrance
Did this senior care facility prominently display their credentials or business license?
Definitely! I saw it as soon as I walked in!
by Anonymous xxx.xxx.208.178
March 29, 2014
Does this provider offer flexible appointment times?
Yes
Did this provider give the impression that they cared about your concerns?
Yes
Was this provider's staff friendly?
Yes
Does this provider use current and safe equipment?
Yes
Would you recommend this nursing home to others?
Yes
by Anonymous xxx.xxx.134.1
March 22, 2014
Was this provider's office easy to locate?
Fairly Easy
Does this provider give unbiased advice?
Yes
Does this provider welcome questions?
Yes, they don't mind answering my questions
by Anonymous xxx.xxx.126.112
December 12, 2013
Is this provider willing to pursue advice from other providers when necessary?
Not really, they discouraged any sort of outside advice
Does this provider treat their staff well?
Yes, they treat their staff with respect
Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did this provider promise services he/she couldn't provide?
A few, but not too many
Was it clear that this provider takes pride in the appearance of his/her office?
Yes, the office was well organized and taken care of
by Anonymous xxx.xxx.103.217
July 24, 2013
I was there for over 4 weeks and I have had many issues with staff, (certain nurses) to get my pain meds, I ask for them at say 10AM and 30 minutes later I get them and this is in the middle of the night when they are not busy. The night nurse Kevin, is terrible. He is slow to respond when I buzz for pain meds and the cna Mo is shy when asked to help me to the bedside commode, he gets me there and before I sit down he dashes out the door. My pcp has said to me "the nurses need to go back to nursing school to learn more and learn compassion and the cna's as well need more training."I was here with a broken femur/hip and they started telling me it looked like I was near ready to go home before I can even start weight bearing. The night nurse STEVEN is awsome, never missed a pain med scheduled time...ever. He's compassionate and caring. Kevin could take a few lessons from Steven as to compassion and being on time...I would say for a short term, fine, it is a clean facility, but 90% of the staff is rude, crude and very slow and the food is God-Aweful
by anonymous xxx.xxx.97.17
June 23, 2013
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.198.195
September 01, 2012
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Map and Directions
3220 SE Holgate Blvd, Portland, OR 97202